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HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
reply to kovy

Re: Teksavvy - What the hell has happened to you guys?

said by kovy:

Yeah, that be great for Bell tech to wait 50min for indie to answer the line...

Bell does that to us all the time. I've sat 45 minutes regularly on the wholesale queues. One time, I called in at 4pm, sat until 5pm when I was unceremoniously dumped because it was the end of the day.
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MNSi Internet - »www.mnsi.net

kovy

join:2009-03-26
kudos:8

said by HeadSpinning:

said by kovy:

Yeah, that be great for Bell tech to wait 50min for indie to answer the line...

Bell does that to us all the time. I've sat 45 minutes regularly on the wholesale queues. One time, I called in at 4pm, sat until 5pm when I was unceremoniously dumped because it was the end of the day.

So it's obviously a poor communication practice... there should be a more direct line approach.

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5

said by kovy:

So it's obviously a poor communication practice... there should be a more direct line approach.

We used to have the ability to call and e-mail reps directly, but that has been taken away within the past year - we have to use the queue.
--
MNSi Internet - »www.mnsi.net