dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
2
share rss forum feed

pnyxxpress

join:2008-11-20
Valles Mines, MO
reply to TonyKZ1

Re: Big River Broadband Now Available in eastern Missouri

I live in a rural area 7 miles north of Bonne Terre in the forgotten part of the county. Down the street is our rural subdivison.

Well, I picked up the modem Tuesday evening and returned it Wednesday morning. The download was 1/2 of the advertised 5 meg. Latency and jitter was down when compared to my ATT and sprint wireless. Which was promising. The T1 lines used for the backhaul are definitely not enough to support the handfull of users on the tower. It was extremely laggy at times. Given I still have t o pay to get of the Sprint contract I didn't feel it was that great of an improvement when I require stablility to work from home. To be perfectly honest I didn't see much improvemnet over my ATT 3G HSPA+ when it came to latency. I thought it would be better. After my findings I discussed my reason behind opting out this time around. The salesman told me they aren't even offering 12 meg plan off this tower until they can microwave to the Bonne Terre tower. I'm not even sure how they could sell me a 5 meg plan. For me to achive 5 meg I woul need to use the bandwidth of nearly 4 T1 lines. I just don't see that happening even if I was the only person on the tower. T1s are several hundred dollars a month each and they are going to let me pay 50 a month to use them..

So I am now on the call back list for round two when the Bonne Terre tower completed.


TonyKZ1

join:2010-04-08
Marble Hill, MO
Yes, I'm not surprised. That's best download I could get was 2-2.5Mbps, almost half of the adv. 5Mbps, I couldn't even check the latency or jitter as I couldn't keep a connection long enough or the test would fail. I was only able to complete the download test a couple of times or so.

It'd be nice to know if/when more towers are going to be brought online. So far I don't know if there will be any more towers or where they'll be at for Bollinger County. With their short range I can't see BRT putting up towers every 2 couple miles or so just to cover their advertised "90% penetration of all households with the latest and greatest internet." I wonder if they're reading this forum and our posts on their broadband internet? It'd be nice if they would post here or have a forum for info/suggestions/troubleshooting/etc. instead of occasionally just posting on facebook.
Tony

pnyxxpress

join:2008-11-20
Valles Mines, MO
I used the the hardware less than 24 hours. It been 3 weeks and I still haven't received my refund. I called and they told me it would be 3-4 weeks. The company still does everything on paper. What is is this the 80s....? 2 seconds to charge me 4+ weeks to get it back. I may not give them a second chance.


TonyKZ1

join:2010-04-08
Marble Hill, MO
Yea, I thought that was kinda funny too. They immediately took my cash but took their time sending my a check when they could have given me my cash back. I keep thinking about giving them a 2nd chance since we went back to dialup, but I wasn't impressed with their tech support. We're having to goto town and use the wireless at the library, Holly's, or McD's to get anything done. According to the last salesman I talked with it'll be sometime summer 2013 before any more towers are online. I still can't seem them covering Bollinger County with towers the way they are up north, that just sounds too expensive.
Tony

pnyxxpress

join:2008-11-20
Valles Mines, MO
Their website has an update. They now have another tower online in Bollinger county.


TonyKZ1

join:2010-04-08
Marble Hill, MO
Yea, I'm following their twitter posts. This latest tower is up by Patton, from their website "Just North of Patton, Near 51 and 72". It's too far away from me for a connection. Especially considering that the one outside Marble Hill was less than 2 miles away and I couldn't maintain a reliable connection. I'm glad that they're leasing or building more towers to help with the coverage though.
Tony

pnyxxpress

join:2008-11-20
Valles Mines, MO
Well I never got that callback so I called them. The 4 T1 lines that was used as the backhaul on my local tower has been upgraded to a 100 meg backhaul. I guess it's time for round 2?

pnyxxpress

join:2008-11-20
Valles Mines, MO
Second round looks real good! Latency is averaging 40ms and 3ms of jitter. In simple terms I now have a near level playing field when playing Black Ops on xbox live. No more 1/2 second delay.

I signed up for the 10 meg plan just to see what it would do without hitting the limits of the lower download packages. Given my location I've got a best of 6.6 down and 1 up. The average seem to be just below 5 meg. So I guess there is no reason to pay for the 10 meg plan if I will never see 10 meg downloads. I'm going to continue testing it for a couple of more days then I'll swap to the 5 meg plan for the remainer of the 14 day trial period. Tech support assured me I still should see the same download speeds with the cheaper plan but I wanted to be certain.

I'm also using my own external antenna so I'm not stuck renting theirs. I'll report back in few days.


TonyKZ1

join:2010-04-08
Marble Hill, MO
please keep us updated. what external antenna are you using? You've also said before that you can see their tower, so it's pretty close, is that right?
Thanks, Tony

pnyxxpress

join:2008-11-20
Valles Mines, MO
I am about 2 miles from the tower. In the winter I can just see the lights at night peeking over the a nearby hill. I am using a Wilson antenna.
»3gstore.com/product/2875_wilson-···453.html


TonyKZ1

join:2010-04-08
Marble Hill, MO
Okay, thanks I just saved that link to the antenna, still debating on trying them (BRT) again as it's not like we have a lot of isp's to choose from out here. How high did you install the antenna?
Thanks, Tony

pnyxxpress

join:2008-11-20
Valles Mines, MO
I'm only about 10 feet off the ground. I only see 0-2 bars. I know those graphic signal strenth indicators aren't that accurate but that is all I have to work with. Even when I have no bars the downlaod and latency are the same as two bars.


TonyKZ1

join:2010-04-08
Marble Hill, MO
so only two bars and it's working? that's kinda funny 'cause at times I'd have all the 4 or 5 bars and then other times nothing. They just said that you can't go by the bars for some reason. Still makes me think my modem was faulty.
hmmm.. Tony

pnyxxpress

join:2008-11-20
Valles Mines, MO
OK.. Well I'm going to keep it. I made arrangements to cancel sprint and suck up the canellation fee.

As for the modem being faulty. I'm seeing some issues that I can't explain. The modem does drop connection randomly. This is evident because of the randomly changing IP address.

I noticed this last night and again this morning. When I log into the modem I have no info in the status tab. Which would indicate it has no connection but it is working. This morning it changed the IP address again and know I can't get to my network from my phone. So it appears it is now not allowing traffic to flow even though tech support can login into the modem. The service is not perfect but it is the best thing going.

I have a ticket open that hasn't been worked yet regarding the random disconnects. My last call to tech support they said no updates have been put in the ticket.

I'm going to raise my antenna this weekend another 10 feet. Hopefully that will help.

Based on what I seen this morning with the modem having a IP address but not allowing traffic to get through. I also have a digital timer I am going to use to power cycle the modem once a day. This issue could be related our wierd power fluctuations. I also have a router on my home network that seems to choke traffic if it isn't occasionally powercycled.

pnyxxpress

join:2008-11-20
Valles Mines, MO
It's official. You will only get about 1/2 the advertised download. I was getting about 5-6 meg downloads on the most expensive plan. Tech support told me that would be the best I would probably see given the my location from the tower. If 5-6 is the best I can get no need to pay the 10 meg download. I downgraded to the 5 meg plan now I'm getting 3 meg at best. How's that work? My location hasn't changed.

pnyxxpress

join:2008-11-20
Valles Mines, MO
It took a couple of calls but I'm now getting 5 meg download on the 5 meg service plan..


TonyKZ1

join:2010-04-08
Marble Hill, MO
glad to see that it's somewhat working for you. I wonder if they are remotely accessing the modem to fix/change settings? Or if the issues are just in their tower(s). The "Home and Garden Show" at the Show-Me Center was this weekend in Cape Girardeau, I wonder how many people signed up for BRT's service.
Tony

pnyxxpress

join:2008-11-20
Valles Mines, MO
They can remotely access the modem. They actually have access to more settings than I can see locally. Whatever they did to fix the problem required me to power cycle. So far everything is working well. I had the same IP address all weekend. No drops or performance issues even with the the snow.

alex14464

join:2004-11-11
Bonne Terre, MO
dose anyone know what the login and password are to theses modems? I would like to change the wifi SSID and password thanks

pnyxxpress

join:2008-11-20
Valles Mines, MO
Mine was real secure. not!
user
password

pnyxxpress

join:2008-11-20
Valles Mines, MO
So far so good. Only the occasional hiccup that requires a modem power cycle. I still haven't had a chance to raise my antenna. Hopefully this weekend.

On another note. My wife's AT&T phone recently started connecting 4G LTE. We didn't expect to see this for another year or so. I can't help to wonder if is because of the Big River Wireless buildout..

pnyxxpress

join:2008-11-20
Valles Mines, MO
Update. After the initial issues with download speeds and disconnects everything is performing really good. I have now had the same IP for 3 weeks so it hasn't dropped. Every time I do a speed test I'm getting at least what my plan is advertised. Good luck to everyone.