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UnwritenRule

@videotron.ca
reply to Beware

Re: [Cable] ------------------------------------------ Beware o

said by Beware :

TEKSAVVY's TERMS AND CONDITIONS OF SERVICE
8.1 ***Charges for a service will commence on the date that the Service is ordered (the “Order Date”).***

This is one thing teksavvy keeps good on. But it's an unwritten rule that you have to call in, otherwise it tends to go by order date instead of functional date.

I don't think I ever saw anyone get denied this when asking. It's just that many people don't realize and it's not like it's stated anywhere really.

More of a "heads up" than "Beware" of the boogie man.

vientito1

join:2009-01-09
you are not serious aren't you? I have verified in this forum and twice on the phone to get a clear unanimous response on that activation date of the service is the date when billing starts. If activation is delayed because of any issues with provision so will the starting date of the billing. What's this clause doing here?? Hey someone is setting a legal trapdoor here?


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to UnwritenRule
Wasn't an issue for me, but it was 2.5 years ago when I first ordered my TSI Cable... I was initially charged on the 18th of June, and my cable went active June 29th. Next month's bill came on July 29th, they auto-adjusted it without my intervention. I also remember receiving a call a day or two later to confirm if everything went well on install day, I assume that's when the billing was adjusted.
--



TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
Hello

This is how we are currently billing our customers, the money is taken on the order day (Lets say for example November 10th) and is held until the order comes active/ the tech installs the service (example November 20th). It's at this time that we adjust the billing so the charges start on the date of activation. So the billing cycle would be 20th of November to the 20th of December.

Regards

Jennipher
--
TSI Duty Mgr
Operations Manager on Duty


cognizantt

join:2009-06-13
Montreal, QC
you mean the billing cycle would be 20th of november to 19th of december :P


TSI Taunia
Premium
join:2012-11-22
Chatham, ON
Yes, you are correct it would be from Nov 20th to Dec 19th, then Dec 20th to Jan 19th etc.

Thank you,
Tsi Taunia

pldube

join:2011-06-11
canada
Reviews:
·Bell Fibe
·TekSavvy Cable
reply to TSI Duty Mgr
said by TSI Duty Mgr:

Hello

This is how we are currently billing our customers, the money is taken on the order day (Lets say for example November 10th) and is held until the order comes active/ the tech installs the service (example November 20th). It's at this time that we adjust the billing so the charges start on the date of activation. So the billing cycle would be 20th of November to the 20th of December.

Regards

Jennipher

Not for me ... Look for one of my invoice

Due Date: 8/1/2012
Date Sent: 8/1/2012

I got my service the 6th of july ....


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
said by pldube:

Not for me ... Look for one of my invoice

Due Date: 8/1/2012
Date Sent: 8/1/2012

I got my service the 6th of july ....

Hello pldube See Profile,
You are paying by CC so you due date & billing date are the same. Which means that you are covered from the 6th to the 5th of each month.

The dates you have posted are correct.

Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

pldube

join:2011-06-11
canada
Reviews:
·Bell Fibe
·TekSavvy Cable
said by TSI Martin:

Hello pldube See Profile,
You are paying by CC so you due date & billing date are the same. Which means that you are covered from the 6th to the 5th of each month.

The dates you have posted are correct.

Martin

Merci pour l'information