| reply to elitefx
Re: Teksavvy is down in the north west of Waterloo, anyone else? well then switch... there's nothing that says you have to stay... switch to one of the larger companies that have money to put into their infrastructure and have backup lines. There's also nothing in their TOS, or any TOS, that guarantees 100% uptime. For the amount of internet and bandwidth cap that I am getting compared to the other companies, Im not complaining if something like this happens. If I needed almost guaranteed uptime though and run a business I wouldn't be relying on Teksavvy though for my internet, although for some reason you guys are putting all your trust in them... that's just your own fault. Just stop complaining, there's obviously someone working on splicing the fibre back together (which takes a lot of skill and labour). Not like it's going to get done any faster... |
| You're assuming that getting the repair done quickly is the reason for complaining. I doubt anyone really thinks that posting a message here will get the cable spliced faster. The real purpose of venting here is giving TS a tangible reminder that customer service is crucial to customer retention. Like sending a petition to your MP may not affect the current situation you're protesting, but the annoyingness of constant letters keeps your MP on notice that someone's watching. (Maybe a bad example, since many of them don't care anyway, but you get the drift). So we're actually helping TS by sending a signal about how much we value reliable service. I for one would pay an extra $5-10/month if I knew that there was enough redundancy in the system for this kind of thing not to happen (is that enough money? Idk). As for going to another ISP... Show me one who actually has implemented such a system. I'm not paying more for crappier service, for similar downtimes, and for low caps. |
