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Arris admin password?

I just got a Arris DG860 modem. When tech installed new modem I wanted to use my D-Link router I currently had. So tech put Arris in bridge mode and turned off wifi and all seemed to work. Now I have discovered that I cannot load many web pages or they load extremely slow even though WOW's speedtest shows I am getting what speeds I am paying for. When tech left he told me login for modem was admin and password. I want to try to configure the port forwarding and turn the wifi built into the Arris modem on. For some reason the password WOW tech told me does not work.


Westlake, OH
I found the manual for the modem here:


It lists the same login and password the tech gave you, unfortunately. If those aren't working, I think you'll need to call customer service (which appears to be a less than pleasant experience lately from the posts on here).

Take care,