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njvr

join:2012-11-09
Ottawa

[Cable] first impression about teksavvy

Just got TekSavvy connection 18Mb, looks good speed.
I have my own modem (moto SB6121), connected and works fine.

Is there any way to upgrade firmware?
This is what I saw on my SB6121.
SB612X-1.0.5.0-SCM03-NOSH



TSILiz
Premium
join:2012-08-20
kudos:6

Hi There,

Glad to hear its working well. Unfortunately we wouldn't have a way of upgrading that firmware, as the tools required are on the Rogers infrastructure and they do not even push these updates anymore. From previous threads, I have seen that users by the name of TeddyBoom and mlord that have been able to help people in the past with this issue, so if you PM them they might be able to assist you in the matter.
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
reply to njvr

TSI doesn't offer modem firmware upgrades on an existing unit, you'd have to get a new one.

But on the other hand you are in luck. There are two users on this forum who do firmware upgrades and again you're in luck as one is located in Ottawa. Send a PM to mlord »/profile/1410402