reply to djrobx
Re: Tarnished Name I think you missed the point, this is more about customer service, where AT&T ranks dead last.
I recently tried to purchase an iPhone from them and have had nothing but trouble. A month later, after I had enough and cancelled, I am still trying to sort out a billing issue - on their end.
Still waiting to waiting to be called back. I've spoken with over 15 people and spent hours trying to deal with them and I am a new customer.
As with Comcast, you need to make call after call, to try and get a rep who A) cares B) has a clue.