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david13579

join:2008-01-10
Astoria, NY
reply to JohnnyG101

Re: [TWC] Just a week after installation and it can't stay conne

Thanks. I guess I'll just call for help and hope they dont charge me for it


JohnnyG101
Mafiaoso
Premium
join:2000-12-25
Charlotte, NC
They shouldn't, in all honestly not sure why the tech didnt check the levels before he left... Do you have TV with them too? Got splitters on the line?

They will be able to see your modem levels form the office and shouldn't question why you are calling.
--
Driving with 2 feet since 1999

david13579

join:2008-01-10
Astoria, NY
Just internet. One 3-way splitter was installed. The modem is on the -8db end, the other 2 ends are -5 and have some sort of metal cap so I cannot connect the coaxial cable there.


mackey
Premium
join:2007-08-20
kudos:14
said by david13579:

Just internet. One 3-way splitter was installed. The modem is on the -8db end, the other 2 ends are -5 and have some sort of metal cap so I cannot connect the coaxial cable there.

Ouch! There's your problem. Either get a coupler or, if the wire is long enough, just remove it and bypass that splitter.

/M