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DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1

Cable card switch

I want to switch a cablecard from one tivo to another, could i just call the self install number and do it over the phone ? Also does anyone know the self install number ?



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

1 edit

The number for Comcast's national Cablecard hotline is 1-877-405-2298.

See: Comcast Help and Support Forum - Tivo & Cablecard:
»forums.comcast.com/t5/XfinityTV-···/1323603

EDIT: Also see: »forums.comcast.com/t5/XfinityTV-···/1201443



DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1
reply to DaveDude

i kinda wish, comcast just had a webpage you could do it yourself.



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

FYI - I found a more recent thread on this on the Comcast Help and Support Forum:

Tivo and CableCard
»forums.comcast.com/t5/XfinityTV-···/1488413



DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1
reply to DaveDude

thanks Telcodad



DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1
reply to DaveDude

update :

I called the self install number, the agent was very friendly, she had it switched in less than 5 mins. I give comcast their first a+


GTFan

join:2004-12-03
reply to DaveDude

said by DaveDude:

i kinda wish, comcast just had a webpage you could do it yourself.

They don't want to make it that easy, but the folks at the Philippine call center are pretty good as you found out. It's way better than it used to be before the new FCC card rules went into effect last year.