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CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

Rates will not increase

IMPORTANT INFORMATION REGARDING
YOUR CENTURYLINK HIGH-SPEED INTERNET RATES
We recently sent you a notification announcing a rate increase to your High Speed Internet service. That notification was sent in error, and in fact, your HSI rates will not change effective January 1, 2013. We apologize for this error and any confusion it may have caused you. Our goal at CenturyLink is to provide you with the best possible customer service. If you have any questions regarding your rate or service, please give us a call at the customer service number located on your monthly bill. Thank you for choosing CenturyLink Business for your communication needs.

Steph Lake
Social Media Team Lead
Customer Advocacy Group
TalkToUs@CenturyLink.com

Kalt

join:2012-04-10
Springfield, MO
That's funny, because I work for a CLEC and one of our business customers who also has some services with CenturyLink received a written letter regarding a 10% increase in their rates.

Something is going on over there. Why would you erroneously send out an email for a rate increase unless you were planning on increasing rates? That letter had to exist somewhere for some reason...