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FASmith

join:2012-12-03

Verizon dropping Alltel (unlimited data) customers

I just received a call from a Verizon sales rep informing me that my grandfathered unlimited Alltel Mobile Broadband account (and all Alltel accounts) would be dropped in January, but I was more than welcome to sign up for cap/overage LTE.

Just a FYI, expect your Alltel account to get axed.



Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4

that sucks



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
reply to FASmith

Probably a matter of time before they drop grandfathered unlimited data people, too. When they do that, they can kiss my $140/mo goodbye.
--
"I drank what?" -Socrates


pioneer56

join:2008-03-21
Michigan
Reviews:
·Verizon Wireless..
reply to FASmith

They want you off the Alltel device, and if you don't switch to a vz one either at full price and no plan change or buy getting a used one from someplace like ebay, they will change the plan on you. I don't believe that they are dropping your plan otherwise. You just have to make sure you are on a Verizon device by doing an esn swap. I may be wrong, but I think you were misinformed by the rep.


kevnich24

join:2006-04-19
Mulberry, FL

Why not? If their no longer under contract, terms can be changed at any time. I also think eventually they will get unlimited smartphone users switched to capped as well. Just a matter of time.

I dont think they're worried about bad PR considering they did enough damage simply coming out with the share anything plans and practically forcing customers to switch to them. ATT atleast is giving their customers a wider choice of plans, and can keep their existing AND upgrade their phones.


pioneer56

join:2008-03-21
Michigan
reply to FASmith

Like I said, I could be wrong. But unless you do an upgrade or otherwise change change your plan I doubt they will drop your plan at the beginning of the year.


FASmith

join:2012-12-03
reply to FASmith

There was no confusion in the phone discussion.

Alltel accounts were being closed in January, it was suggested that I switch to LTE, I asked if it was capped, she replied yes, then she hung up.


pioneer56

join:2008-03-21
Michigan
reply to FASmith

Well either way let us know what happens if you don't switch. It would be a bold move by Verizon to screw over their customers once again.



E_tron

@myvzw.com
reply to FASmith

I'm a grandfathered Centennial Wireless customer (unlimited USB Modem data plan). They forced migrated us from generic GSM/EDGE modems to Verizon branded Novatel USB760 3G modems in July 2011.

Try getting a used Novatel USB760 (verizon branded) off of ebay, they are virtually free. Switch your plan to it via customer service.

I know that Verizon announced that they plan to kill all Alltel handsets on the Verizon network by early 2013, but I've been hearing from affected Alltel customers that switching to Verizon branded handsets are avoiding termination. Verizon apparently doesn't want to keep the Alltel specific programming alive on their network.


TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
reply to kevnich24

Generally those contracts are required to be honored until the customer changes.

I know people that are still on the $45 ALL UNLIMITED with VZW that they issued in 2000/2001 for Christmas. The promo was only out for 2 months. The only thing that the customers do is pay full price for the device. VZ has been ordered they can not change the contract due to no new contract has been given to them.



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

I think they can (and eventually will) remove unlimited data from people. If you're out of a contract, you can leave with no ETF. If you're still in a contract, they are then breaching said contract and again you can leave with no ETF. But I'm no lawyer...
--
"I drank what?" -Socrates


FASmith

join:2012-12-03

I apologize for the confusion, I today received mail detailing that I can in fact keep the service plan active with a new device.

During the phone call this is not what was said, and the salesperson was trying to get me to sign a new capped contract.

Now I'm guessing the answer to this is no, but I have heard Verizon allows grandfathered unlimited phone accounts to move to LTE if you pay full retail for the handset, has anyone heard of or had success doing this with a mobile broadband account?


pioneer56

join:2008-03-21
Michigan
Reviews:
·Verizon Wireless..
reply to FASmith

If you have an unlimited 3G mobile broadband account, you can't upgrade it at all to 4G. The only way to still get unlimited on 4G is with a grandfathered unlimited phone plan. And you have to pay full price on any devices, and can't use the upgrades in almost every case I've seen. I would dump the 3G account and look for someone selling their phone plan with unlimited data and do an Assumption of Liability and take over their plan.


FASmith

join:2012-12-03

Thank you for the suggestion of taking an AoL on a phone plan.

I am just going to dump Verizon. I had been considering it for a while as their 3g service has steadily declined in quality over the past two years, and any time I called in about it support was limited to "have you tried reinstalling VZAM?"...sigh. I already have a high end Sprint plan w/hotspot I've been using when my Verizon service has been borderline unusable. While their coverage is lacking compared to Verizon, their service has been reliable and doesn't drop to 6kb during primetime, as my Verizon stick often would.


pioneer56

join:2008-03-21
Michigan
reply to FASmith

Yes Verizon 3G is crap most of the time. Their LTE isn't a nice upgrade, it is mandatory! They are way oversold in most places and have dismal speeds to show for it.



isp10002

join:2012-10-24
Reviews:
·Frontier Communi..
·Dish Network
·Verizon Wireless..
reply to FASmith

This dropping of unlimited data is crap,if you buy a new device (like homefusion) they kick you off your unlimited because of this share everything crap.Verizons 3g is EXTREMLY slow i have been noticing,even 1x is faster then 3g,but their lte is awesome has the feel of a cable modem.


pioneer56

join:2008-03-21
Michigan
reply to FASmith

You don't loose unlimited if you pay full retail or buy used. But unless you have an unlimited data phone line you can't switch from 3G to 4G. No unlimited on Home Fusion for sure. Verizon's 3G is worthless it is so slow.



isp10002

join:2012-10-24

You cant buy homefusion at retail price.


pioneer56

join:2008-03-21
Michigan
reply to FASmith

Home Fusion isn't a device, it is a service so no, you can't buy it at retail. It has to be installed like you would with cable.