|reply to PKP |
Re: [Cable] Teksavvy Cable Internet Outage in Ottawa for 108.162
I do apologize for outage you are experiencing. If you could provide you account information in »TekSavvy Direct i will request an update on your ticket.
Have been calling Teksavvy tech support every morning and evening. Basically they can't even escalate with Rogers until 48 hours have elapsed which will officially be at 6:30 PM tonight. After the escalation, Rogers again has 24 hours to respond or not. As stated earlier, they have no visibility into Rogers tickets to tell you if it has even been looked at yet. They must wait for Rogers to respond. Meanwhile the outage continues...
Huge downside to saving a few bucks with third party providers !