reply to diablo1892
Re: [HT1000] Progress!! Just got off the phone with Stephanie at HN, who supposedly is my contact for top tier support. What a total waste of time!!
HN is a complete joke of a company. When I brought up that Exede is beating them in speed, she didn't want to hear about it. All she kept referencing is that my speed is within parameters, but when I asked what those parameters were, she wouldn't tell me..
Furthermore she kept saying HN can not guarantee speeds and I was like what a total effin copout.
There's no goddam way that Echostar 17 has reached capacity and that the speed fluctuations shouldn't be happening as they are happening on a daily basis.
The hell with HNG4, as soon as I am able to, I'm getting Verizon's Home Fusion LTE. Hopefully, I'll have more luck with a terrestrial wireless internet provider than either one of these so-called reliable satellite broadband providers..
diablo1892Say hello to my little friendReviews:
·Dialup USA, Inc.
said by Diablo:
11.1.4, 1, 26
12.3.1, 403, 868
12.3.2, 686 2290
12.3.3, 44 99
12.3.4, 188 917
12.4.1, 74 96
12.6.2, 962 1160
13.1.1, 0 49
20.1.1, 97 1115
20.2.1, 0 35
21.1.4, 0 60
21.1.5, 3 130
21.2.1, 0 12
21.2.2, 0 1
23.1.1, 0 25
30.1.1, 7 3403
30.2.2, 1 205
said by [employee=Snow :
]Hi Diablo. Did these speed test results com from »consumer.performancetests.hugh...? I'd like to help. Please post a recent case number in order to allow me to access your account details, troubleshooting notes and speed test history. Thanks, Snow
said by Diablo:Yeah i think i'm done posting over there, number 1 they don't like anything negative and number 2 you need a case number for every single thing even for posting on the board oh and number 3, they don't read what you post- just found that out.
Snow are you even looking those numbers over or just glanced them over? Those numbers are from the "system state codes"
and no, i dont need any help, i already know the problem.
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.
I think that if Exede continues to improve and Hughesnet stays with their present FUBARed support/service style they will eventually go under.
Those people just can't seem to learn from their own mistakes.
Hughesnet reminds me of the Detroit big three. King of the hill for so long they thought it was a God Given Right. Then came the Japanese auto makers.
San Andreas, CA
reply to TexasRebel
I tried to call Stephanie,to get more smoke blown up my a**.It is so sore,I did dab some butt butter on it,so thought I could take some more smoke. I left a message.
TxRebel,if your speeds are within parameters ,why the call?
Hughes is the champion of the merry go round of diversion,BS instead of resolving problems.
12.5. 8;20 Am Pst Dwn 1.3Mbs Up .68
Usually you can reverse the numbers,perhaps this is the improvement ?
I do sense a "movement" alright.
1-3Mbps on a PowerMax Plan is NOT within MY parameters. Hell 8Mbps still isn't within MY parameters. I'm supposed to get 15Mbps, I want 15Mbps down pretty damn consistently. It's not a satellite issue. It's the goddam NOC and how they got the traffic shaping or whatever else that is set wrong.
It HAS to be your end or Your expectations are to high !
As said by Sara,
if you are concerned with your speed tests we must troubleshoot with you in order to address your concerns. Although it may seem like all speed concerns are due to the same reason (in your opinion a system issue) they aren't.
Every single system is different; your indoor and outdoor equipment is different, your location is different, trees, wires and structures all create variables that need to be considered when assessing your concern with your service. The weather in specific location is a variable (if your outdoor equipment is in a particularly windy spot you may be at a higher chance of needing a re-point than your neighbor who has a pole mount). The weather on a specific day is another factor (precipitation will always effect satellite service). I wont go into the details of your system set up but depending in whether you are an HN7000, HN9000 or a Jupiter user there are literally dozens and dozens of combinations our engineers use to set up your system parameters. In addition, our installers make decisions based on what they see when they arrive to initially install your system. The plan you have makes a difference, the computer is another factor. Your network and the router that you are using. If you are on a wireless network, how your router is configured and how old it is. The usage in your household and when you use the system is another variable that needs to be considered. What you do online may also be a factor. As you can see each system can be effected by a number of factors and it's important for us to troubleshoot with you in real time in order to determine what it is that's causing your decreased speeds.
Considering all this I recommend giving us a call at 866 347 3282 and should you need additional help after speaking with one of our trained technicians posting your case number here. Thank you, Sara
Oh, and don't forget that case number.
Just because you are getting HN7000s performance on a Gen4 system and so are many others....does not a "trend" make.
reply to gwalk
Re: [HT1000] Progress!! I made someone mad again I guess. My speeds are back down to nothing again after having a good 7 days of 7000 to 8000. Which is not 10000 but close. Found out today that 4G is now available in town. Not sure about my area yet, but will be checking to see if I can get the Verizon Home Fusion LTE.
reply to gwalk
Re: [HT1000] Progress!!
your company is a joke!!!! I've emailed,online chat and been on hold 3 different times over an hour. how much are you getting paid for this post because you certainly must not have hughesnet for your internet provider!!!!!! the weather,the pointing of the dish,your so called trained techs are all a joke!!! you think im complaining about your service because its fun or i dont have anything better to do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! simply put your company is not even coming close to what they advertise and that might be hughesnets only guarantee........
OK smart ass, you are just ranting at other customers, try calling Hughes and ranting to them!!!!