Satellite > HughesNet Satellite > [HT1000] Progress!!

reply to diablo1892

Re: [HT1000] Progress!!

I think that if Exede continues to improve and Hughesnet stays with their present FUBARed support/service style they will eventually go under.
Those people just can't seem to learn from their own mistakes.

Hughesnet reminds me of the Detroit big three. King of the hill for so long they thought it was a God Given Right. Then came the Japanese auto makers.

reply to TexasRebel
I tried to call Stephanie,to get more smoke blown up my a**.It is so sore,I did dab some butt butter on it,so thought I could take some more smoke. I left a message.

TxRebel,if your speeds are within parameters ,why the call?

Hughes is the champion of the merry go round of diversion,BS instead of resolving problems.

12.5. 8;20 Am Pst Dwn 1.3Mbs Up .68

Usually you can reverse the numbers,perhaps this is the improvement ?

I do sense a "movement" alright.

1-3Mbps on a PowerMax Plan is NOT within MY parameters. Hell 8Mbps still isn't within MY parameters. I'm supposed to get 15Mbps, I want 15Mbps down pretty damn consistently. It's not a satellite issue. It's the goddam NOC and how they got the traffic shaping or whatever else that is set wrong.

It HAS to be your end or Your expectations are to high !

As said by Sara,

if you are concerned with your speed tests we must troubleshoot with you in order to address your concerns. Although it may seem like all speed concerns are due to the same reason (in your opinion a system issue) they aren't.

Every single system is different; your indoor and outdoor equipment is different, your location is different, trees, wires and structures all create variables that need to be considered when assessing your concern with your service. The weather in specific location is a variable (if your outdoor equipment is in a particularly windy spot you may be at a higher chance of needing a re-point than your neighbor who has a pole mount). The weather on a specific day is another factor (precipitation will always effect satellite service). I won’t go into the details of your system set up but depending in whether you are an HN7000, HN9000 or a Jupiter user there are literally dozens and dozens of combinations our engineers use to set up your system parameters. In addition, our installers make decisions based on what they see when they arrive to initially install your system. The plan you have makes a difference, the computer is another factor. Your network and the router that you are using. If you are on a wireless network, how your router is configured and how old it is. The usage in your household and when you use the system is another variable that needs to be considered. What you do online may also be a factor. As you can see each system can be effected by a number of factors and it's important for us to troubleshoot with you in real time in order to determine what it is that's causing your decreased speeds.

Considering all this I recommend giving us a call at 866 347 3282 and should you need additional help after speaking with one of our trained technicians posting your case number here. Thank you, Sara

Oh, and don't forget that case number.
Just because you are getting HN7000s performance on a Gen4 system and so are many others....does not a "trend" make.

reply to gwalk

Re: [HT1000] Progress!!

reply to gwalk

Re: [HT1000] Progress!!

OK smart ass, you are just ranting at other customers, try calling Hughes and ranting to them!!!!