reply to DrXenon
I thanked the member for his very helpful response."Welcome, this is a technical forum for assisting members with problems related to Cogeco services." This problem is related to Cogeco services.
Cogeco is the wholesaler in this case and will not offer support for Start customers (probably can't, contractually).Even if the problem lies with Cogego's infrastructure, it's up to Start to hold Cogeco's feet to the fire. As noted above, your proper support avenue is through Start.»Start Communications
reply to MrPink
It was you who made the uncalled for statement regarding Cogeco's sterling reputation.