Cogeco_Aaron provided you with reasonable advice to your inquiry. It was you who made the uncalled for statement regarding Cogeco's reputation.
You may have better luck with your issues in the Start.ca forum.
(I am interested how the mods handle this. In the past any post not directly related to Cogeco has been locked and moved to a more appropriate forum on BBR)
Cogeco is the wholesaler in this case and will not offer support for Start customers (probably can't, contractually).
Even if the problem lies with Cogego's infrastructure, it's up to Start to hold Cogeco's feet to the fire. As noted above, your proper support avenue is through Start.
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