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computerdoc

join:2012-08-06
Campobello, SC

2 edits

[Troubles] Windstream High-Speed Internet: STAY AWAY!

First off I've been a long time customer, 7 years or more. I first got DSL service in Campobello, SC during the good days when it was owned, maintained and operated by Alltel. When I had an issue, which was very rare, it was handled with great care and utmost importance. The tech's were personable. They would actually call you back, leave messages or even a note on the door to let you know what they looked at and what they found. Customers were RESPECTED and VALUED instead of taken advantage of and ignored.

So here I am still with the same DSL service but now that Windstream has taken over, it has been a total train wreck complete with lies, deception and empty promises. Starting in July my internet struggled to rival the performance of dial up at times and to this day has not been resolved. The high ping times and download speeds are atrocious. I was told additional T1 lines would be installed to help out...it didn't. I was told fiber would be ran to finally eliminate this problem...it wasn't.

What I don't understand is Windstream has oversold the bandwidth to my DSLAM and countless others causing this need for upgraded hardware. This means they have more business than ever, yet I'm told no money is available for repairs or upgrades till an undisclosed time in 2013. Where has all that money and the government funding gone? Isn't this a severe exaggeration of services and promised speeds? Isn't that illegal?

Due to the company taking in too many customers per DSLAM, now we are all deemed to suffer b/c upper management doesn't want to spend all that extra cash in stabilizing their personal infrastructure that is currently overwhelmed from their own personal greed to fill their own bank accounts.

I work in the IT field and if your system's bandwidth is compromised by the addition of newer parts or services, you implement changes to alleviate that specific bottleneck. You don't make excuses. The logic Windstream management uses is unbelievable and pathetic at best. They are running the business into the ground and their only saving grace according to the techs, engineers and management is the possibility of new funds that will be available in 2013. Makes you wonder how it ever got this bad in the first place.

wheelbarrow

join:2010-01-06
USA

[Troubles] Re: Windstream High-Speed Internet: STAY AWAY!

I take credit for coming up with their new company name: Swindlestream.

kosmickuntry

join:2002-03-06
Toccoa, GA

1 recommendation

reply to computerdoc
Windscream

computerdoc

join:2012-08-06
Campobello, SC
reply to computerdoc
I agree guys, this company both swindles with the best of them and makes their customers scream on a daily basis.

Jeffrez

join:2012-10-28
Jefferson, GA
reply to computerdoc
There HAS to be an atty somewhere, somehow, from some angle that can help us? There are companies sued every day for WAY less!

cwine

join:2011-04-05
Little Hocking, OH
reply to computerdoc
@Jeffrez

That's what I want to know...I have googled and googled finding documents and complaints dating back into 2008. Its now 5 years later, and the same shit is still going on? What exactly can be done? Better yet, if they don't have any funding right now, how exactly are they able to afford giving me (and many other customers) a $10 reduction on my bill?

Its almost like they will do absolutely anything to keep customers on the end of the chain, without them cancelling their service. The problem is, most of us don't have any other choice...

computerdoc

join:2012-08-06
Campobello, SC
I posted this on the Windstream Direct forum. Here is their response

"The local manager has been contacted.
Thanks,"


Please...don't go out of your way or anything guys. I asked what does this means exactly? I appreciate the fact that they have been informed but this is where they fail at customer service. How about not only contacting them but FOLLOWING UP.

If they are informed but never reach out to me, the customer, then it's all for nothing.

malianx

join:2012-11-24
Clarendon, TX
They will follow up, and they'll run you in circles. The problem is, there's literally nothing anyone can do, except possibly upper management. Good luck getting in touch with them lol

computerdoc

join:2012-08-06
Campobello, SC
It's alarming how difficult it is to get simple answers. I understand the project's scope might be fairly complex but assessing a timeline and passing this info to your customers is not.

We have all seen and received the basic apology letter/email a dozen times now but how about a realistic ETR date and with that include what stage of progress the team is at currently.

This would give myself and all paying customers a little peace of mind that Windstream is in fact actually being proactive and just not blatantly ignoring us and the major problems with their current infrastructure in many areas.


mark40511

join:2004-10-12
Lexington, KY
Reviews:
·Windstream
·Windstream
Sad really! Some third world countries have better internet that some parts of the U.S.

It's like GOLD when you don't have any other choice other than dialup and it's just bad luck to live in a rural area that happens to have this ISP an an only option.

In my area, I have no complaints with them...Service is great. But I have choices and that's why. It should be illegal to operate this way. Other rural ISP don't get this many complaints and I'm sure they are strapped for cash as well.

computerdoc

join:2012-08-06
Campobello, SC
It really is sad Mark. How so many customers are ignored and the outdated hardware is left to rot and deteriorate in performance is beyond me.

I'm shocked this hasn't made it to major news sources yet. A story on Windstream and their blatant disrespect towards their customer base and their widespread failing infrastructure would make for a great feature and hopefully put a fire underneath these corporate crooks to invest in their own company and fix these outstanding problems once and for all.

computerdoc

join:2012-08-06
Campobello, SC
reply to computerdoc
Barely able to browse...again. Courtesy of another oversold DSLAM. Just noticed my bill went up to from around $31-$47 for the 3MB service and I'm not getting a quarter of that at times. What gives Windstream?

If you see this Aaron please help...
Expand your moderator at work


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to computerdoc

[Troubles] Re: Windstream High-Speed Internet: STAY AWAY!

I will do what I can, please send me a PM with your home phone number again please.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

computerdoc

join:2012-08-06
Campobello, SC
Thanks Aaron, PM sent.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
doc,
Sent you PM.

Aaron
Specialist II

computerdoc

join:2012-08-06
Campobello, SC
Click for full size
Thanks Aaron, replied back.

Here is my latest speed test

Download Speed: 483 kbps (60.4 KB/sec transfer rate)
Upload Speed: 601 kbps (75.1 KB/sec transfer rate)

Please show this to the engineers and billing department, this is ridiculous. Shockingly close to dial up speed for $47 a month, that's outrageous.

My work is only getting more busy and demanding so this really needs to get fixed before February of 2013 if at all possible. It's going to take me twice as long to finish my work at these horrid speeds. Thanks for your help Aaron.

gaming lord

join:2012-12-28
Maysville, GA
reply to computerdoc
i thought i was the only one with this problem paying $50 a month for dial-up speed.


Gaminglord

@windstream.net
reply to computerdoc
here i thought i was the only 1 experiencing this problem i googled this back to 2008. im so tired of calling them each time i will send a tech out. to let him tell me nothing is wrong with the speed he is getting and he doesn't know what the problem is. so he is baisically telling me to deal with the problem and keep paying $50 for dial-up internet speed i wish WS would get sued and be bankrupt for the type of bs they are doing. i get faster speed on my cell phone with only 1 bar which is fricking sad. MERGE is just a cute way of saying CRAP INTERNET!!!!

computerdoc

join:2012-08-06
Campobello, SC
reply to computerdoc
Click for full size
464 ms Ping, 1.07 Down, 0.23 up. God help...

»www.speedtest.net/result/2406073863.png

computerdoc

join:2012-08-06
Campobello, SC
^^^ Any word Aaron?

computerdoc

join:2012-08-06
Campobello, SC
reply to Windstream
Sent you a few PM's last week and today Aaron. If you could get back to me that would be great. Thanks =)


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
Somebody must have read them or marked them as already read, I apologize I will dig into them first thing in the A.M.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

computerdoc

join:2012-08-06
Campobello, SC
Any update from the Engineers on the progress of the equipment upgrade Aaron? Are they still looking to possibly finish up before the end of February?


Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Reviews:
·Windstream
·HughesNet Satell..
reply to Windstream
said by Windstream:

Somebody must have read them or marked them as already read, I apologize I will dig into them first thing in the A.M.

Aaron
Specialist II

I wonder if that is what happens to my questions about Orange Springs, FL, 352-546-xxxx (entire town is one NXX). We have equipment cabinets installed, new fiber in the ground, but no power hooked up to run anything. Cabinets might be empty, I really don't know. But no word or even acknowledge the equipment is there. Are my questions getting marked read by someone then anyone with an answer skips it? Something is going on, my questions are never answered. Either that or I am on a black list as a miscreant.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |
Expand your moderator at work

pabloAR

join:2010-12-30
reply to Piggie

[Troubles] Re: Windstream High-Speed Internet: STAY AWAY!

dear fellow Windstream "miscreant" -- "feel your pain".
don't get any "feedback/assist" from WS techs anymore.
on the blacklist or just too painful to tell me "truth"-
nothing is going to change... so, I log my continuing
poor performance... thinking maybe there will be some
sort of class action in the future. Also, it establishes
a track record or sorts to use to argue for steeper
discounts... for "broken" service.
just wanted to say hello; feel the pain...
regards,
Pablo

computerdoc

join:2012-08-06
Campobello, SC
reply to Piggie
Could be. You have be persistent for sure. Aaron is great but I haven't had the best of luck with others on this site. Just keep posting up and if you can contact Aaron directly through a PM.

computerdoc

join:2012-08-06
Campobello, SC
reply to pabloAR
I have felt this frustration more then enough with WS. The one saving grace on this forum is Aaron. He has always shot straight and got in touch with managers and/or the engineers in the field. Other will tell you this can't be done which makes ZERO sense.

Speaking of Aaron, I hope he updates me shortly on the progress of my ETR. The team should be well into the project by now and be on the back half.


Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Good. Aarons are to find. I will ask him directly. Aaron, if I said anything not nice about you I apologize. Just frustrated. Thanks.