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Symtex

join:2005-04-06
Burnaby, BC
kudos:21
reply to Foggy

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

250GB is ~ 8G/day of bandwidth base on an 31 days month. that's not so bad. If you use 8G of Netflix a day, maybe you should go outside a little *wink*

The reality is about 5% of all our user are taking more than 90% of all the bandwidth. I guess TELUS wants to put some measure in place to discourage heavy user (the torrent kind) to limit their activities. Before anyone panic. I am not for or against TELUS policy of enforcing bandwidth cap. I will remain neutral on my position. TELUS is still not throttling any traffic which is better than other ISP (*cough* Shaw *cough*)

There is a system in place that exist that TELUS can be turn on at anytime and start billing user for over usage. Whether this system will ever be activated or not is still unknown.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

Expand your moderator at work


pfak
Premium
join:2002-12-29
Vancouver, BC

2 edits
reply to Symtex

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

said by Symtex:

250GB is ~ 8G/day of bandwidth base on an 31 days month. that's not so bad. If you use 8G of Netflix a day, maybe you should go outside a little *wink*

I think a lot of peoples issue (and mine in particular) is the fact that we're constantly seeing price increases, and now we've had our caps halved. I suspect that overage charges are on their way, as well.

If it were just overage charges (and I'm making a big assumption here, why else lower the caps? Did they realise not many people are close to them?) -- I think I would be okay with that, as the previous caps were more than reasonable. But it's most likely: halving of caps, consistent price increases, AND overage charges. That stinks.

I honestly have no idea how much bandwidth I'm currently using, TELUS doesn't provide me with a way to see it (either bill, or online) but based on conservative estimates I was probably within 15% of the cap on my plan. Now I am going to be going over it, what's going to happen?

I'm lucky where I am, I have the choice of terminating my contract (and believe me, I will fight tooth and nail not to pay the contract termination fees: I signed up based on caps.) Going with a decent provider like Novus which does caps like an ISP should (separate up, and download caps) for much less than I'm paying for TELUS now. Not everyone is able to do this, and this sucks!
--
The more I C, the less I see.

ruiner

join:2012-03-10
Canada
reply to Symtex

said by Symtex:

250GB is ~ 8G/day of bandwidth base on an 31 days month. that's not so bad. If you use 8G of Netflix a day, maybe you should go outside a little *wink*

Considering 1 hour of Netflix HD streaming with 5.1 sound takes 2.4 GB you may want to rethink that statement.

Throw in say a wife and maybe a kid or 2 who use Netflix, Youtube, download games off of Steam or Xbox and its easy to blow through the cap sometimes. This with the actual bandwidth being dirt cheap.

Edit: The Netflix streaming takes roughly the same as 1 Optik HD stream and Telus doesn't seem to be having problems handling 3 at once. Trying to drive people away from 3rd party solutions perhaps?

Kruisey

join:2006-12-30
Vancouver, BC
reply to Symtex

There you have the answer from the inside this greedy 5% taking up 90% of all the bandwidth..


ruiner

join:2012-03-10
Canada

Oh please, Kruisey, stop acting so childish. Just because some people actually utilize the connection that they are paying for. You do realize on the 25 mbps plan you can hit the cap in just 22 hrs of use?


Symtex

join:2005-04-06
Burnaby, BC
kudos:21

said by ruiner:

Oh please, Kruisey, stop acting so childish. Just because some people actually utilize the connection that they are paying for. You do realize on the 25 mbps plan you can hit the cap in just 22 hrs of use?

I still like to maintain my neutrality on the subject but I also like to play the devils advocate. So here is goes

Bandwidth cap is a reality that will become more and more frequent. From a network infrastructure perspective, Heavy user are saturating link faster then you can blink. The second additional bandwidth is added, the heavy user will squeeze anything they can out of it.

I don't believe TELUS wants to restrain user from using their internet connection as their please. It certainly not to restrict 3rd party video provider like Youtube or Netflix. TELUS wants to maintain the quality of the service offer. We take pride in our network. Its not perfect but we work really hard to maintain a certain level of service. Specially for our OptikTV user.

Our network is growing so fast that we have a hard time keeping up with the demand. new DSLAM are added every week. Our CE network upgrade has been accelerated this year in order to free more bandwidth.

When we were young we used to go out and play outside. Time sure have changes. Like everyone else, I browse and use my internet connection everyday. As a TELUS user It would be against my best interest to be for the bandwidth cap but as a member of the TELUS team, I also understand the challenges we are currently facing.

Keep voicing your opinion to TELUS and they will listen but do it in a constructive way instead of a over the top rant.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

ruiner

join:2012-03-10
Canada

I'm sorry, what part of that was over the top?

And I do get what you're saying, but suddenly slashing caps in half seems a little over the top to me. Especially when they're fairly restrictive now. Those people that only use 25 to 50 GB per month probably aren't on 25 or 50 mpbs service.


Symtex

join:2005-04-06
Burnaby, BC
kudos:21

said by ruiner:

I'm sorry, what part of that was over the top?

This was not redirected at you.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

ruiner

join:2012-03-10
Canada

1 edit

My bad. Not that this will make any difference but what Telus needs to realize is that caps have proven to have minimal effect on congestion. They're expanding too fast for their infrastructure to handle but this will only help ease congestion if it drives customers away.

»The 'Bandwidth Hog' is a Myth

I for one am going to take a long, hard look at getting away from this horrendous Actiontec.


Arthur Dent

join:2011-01-27
Calgary, AB
reply to Symtex

I have three questions for Symtex.
Does Telus guarantee that every Optik subscriber on the 3HD/1SD profile can watch 3HD channels 24/7?
Is the bitrate for one HD channel 5.5 or so mbps?
How much traffic is being generated per month by watching all 3 HD channels 24/7?


ruiner

join:2012-03-10
Canada

Multicast somewhat eases the bandwidth that Optik uses, depending on how many people on the same node are watching the same channel (assuming the nodes can do the replication properly).

But yeah, how many people leave their TV on in the background while doing other stuff?


Symtex

join:2005-04-06
Burnaby, BC
kudos:21
reply to Arthur Dent

said by Arthur Dent:

I have three questions for Symtex.
Does Telus guarantee that every Optik subscriber on the 3HD/1SD profile can watch 3HD channels 24/7?
Is the bitrate for one HD channel 5.5 or so mbps?
How much traffic is being generated per month by watching all 3 HD channels 24/7?

I believe only the HSIA bandwidth is calculate. The OptikTV stream are not part of the calculcation for bandwidth cap.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

Arthur Dent

join:2011-01-27
Calgary, AB

1 edit

said by Symtex:

said by Arthur Dent:

I have three questions for Symtex.
Does Telus guarantee that every Optik subscriber on the 3HD/1SD profile can watch 3HD channels 24/7?
Is the bitrate for one HD channel 5.5 or so mbps?
How much traffic is being generated per month by watching all 3 HD channels 24/7?

I believe only the HSIA bandwidth is calculate. The OptikTV stream are not part of the calculcation for bandwidth cap.

Of course not. So, the 6 terabytes or so of TV that one Optik subscriber can consume for a month can be had for 40 dollars (base package), but the 250 Gigs of Internet (that is 24 times less) costs 60 to 75 dollars.
So, apparently the TV traffic is dirt cheap and there are no bottlenecks and congestions with it. And since it is essentially the same thing and uses the same resources as the Internet traffic, I am glad we finally put an end to the hypothesis that Internet is more of a burden for Telus' network, calling for 24 times lower Internet bandwidth caps at substantially higher absolute prices.

Symtex

join:2005-04-06
Burnaby, BC
kudos:21

said by Arthur Dent:

said by Symtex:

said by Arthur Dent:

I have three questions for Symtex.
Does Telus guarantee that every Optik subscriber on the 3HD/1SD profile can watch 3HD channels 24/7?
Is the bitrate for one HD channel 5.5 or so mbps?
How much traffic is being generated per month by watching all 3 HD channels 24/7?

I believe only the HSIA bandwidth is calculate. The OptikTV stream are not part of the calculcation for bandwidth cap.

Of course not. So, the 6 terabytes or so of TV that one Optik subscriber can consume for a month can be had for 40 dollars (base package), but the 250 Gigs (that is 24 times less) costs 60 to 75 dollars.
So, apparently the TV traffic is dirt cheap and there are no bottlenecks and congestions with it. And since it is essentially the same thing and uses the same resources as the Internet traffic, I am glad we finally put an end to the hypothesis that Internet is more of a burden for Telus' network, calling for 24 times lower bandwith caps and higher prices.

You are seeing it the wrong way. TELUS is taking a hit on bandwidth for OptikTV because its the cost of doing business. We can't tell an user, you can't watch a channel you are paying for because you went over the bandwidth cap. that is ridiculous.

The TV space is a different animal than HSIA space. You cannot compare the two.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.


AJM

@d-infinitum.com.mx

Another thing to remember is that the Optik data stream never goes out into the internet. It is run on internal TELUS networks which never hit the internet on-ramp.


Arthur Dent

join:2011-01-27
Calgary, AB
reply to Symtex

said by Symtex:

You are seeing it the wrong way. TELUS is taking a hit on bandwidth for OptikTV because its the cost of doing business. We can't tell an user, you can't watch a channel you are paying for because you went over the bandwidth cap. that is ridiculous.

So, unlimited usage for TV traffic is doable and done - putting caps is "ridiculous", but putting ridiculous, 24 times lower caps on the much smaller and expensive Internet traffic is OK?

quote:
The TV space is a different animal than HSIA space. You cannot compare the two.

Not IP based maybe? Care to explain how the Optik TV abundant and cheap bitstream is different from the limited and insanely more expensive (in terms of monthly fee and bandwidth allocation by Telus) Netflix stream?


JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10

uh... optik bandwidth is internal and internet (netflix) is external?

note: I'm not commenting on the overall situation



Foggy

@telus.net
reply to Symtex

@Symntex - "I guess TELUS wants to put some measure in place to discourage heavy user (the torrent kind) to limit their activities."

Really?

You really work for TELUS?

Well if your above statement is true, then please tell us why TELUS is punishing High Speed Lite customers by reducing them from their current meagre 30 GB/month download/upload usage down to a measly 15 GB/month download/upload usage starting on February 1st. - a 50% reduction in usage?

»telus.com/content/help/internet-···rnet-faq

Your statement is nonsense.

If you actually do work for TELUS then why would you say this when Telus senior communications manager Shawn Hall already made it clear yesterday to The Huffington Post that TELUS bandwidth caps are high enough that even the heaviest bandwidth users "have more than enough"?


ruiner

join:2012-03-10
Canada
reply to Arthur Dent

said by Arthur Dent:

Not IP based maybe? Care to explain how the Optik TV abundant and cheap bitstream is different from the limited and insanely more expensive (in terms of monthly fee and bandwidth allocation by Telus) Netflix stream?

Optik is Unicast IP traffic for the first 30 secs and Multicast IP after that. So if 10 people on a DSLAM are watching a channel, in theory it is sent once and replicated to each of the subscribers to that multicast group (channel) and not ten times like an Optik On Demand (which has to be unicast) or Netflix stream.

Netflix/other internet traffic incur peering charges which as you noted are not that much. Considering only 5% of users are using most of the traffic that's not a lot of savings on peering fees.

So really it comes down to locking people into overpriced TV subscriptions for a bunch of rerun/reality crap.

Kruisey

join:2006-12-30
Vancouver, BC

So now I know when watching 'Dancing with the Stars' why they put up the caption'Live'
I suppose its because they don't wont us to think it is a bunch of rerun/ reality crap as you put it ?


ruiner

join:2012-03-10
Canada

1 edit

Why are you so apologetic for a large company protecting their interest in an outdated business model? Did you accidentally run over the CEO's dog?

Tell me, do you watch 95% of the shows on there? The vast majority of it is the same thing on every channel, but you're forced into bundling all this crap that you have absolutely no interest in to get the few shows that you do watch.

Take National Geographic as an example. Here is what they say about their channel:
»natgeotv.com/ca/about-us

quote:
About the Network:

National Geographic Channel is Canada's only 24-hour source of entertaining information about the exotic, natural world we live in.

Exclusive programming events expose viewers to the world's leading adventurers, explorers, scientists, environmentalists, filmmakers and renowned photographers.

And here is what is actually on:
»natgeotv.com/ca/listings/ngc
quote:
Morning
8:00am
Battle Castle: Conwy Castle

9:00am
Canadian Pickers: Guys & Gas

10:00am
William Shatner's Weird or What?: Parallel Worlds

11:00am
Battle Castle: Conwy Castle

Afternoon
12:00pm
The Dog Whisperer: The Dog Whisperer VI

1:00pm
Chasing UFO's: Alien Cowboys

2:00pm
Chasing UFO's: Abducted in Arizona

3:00pm
Chasing UFO's: Game of Drones

4:00pm
Alaska State Troopers: Armed and Dangerous

5:00pm
The Dog Whisperer: The Dog Whisperer VI

6:00pm
Canadian Pickers: Guys & Gas

Primetime
7:00pm
William Shatner's Weird or What?: Parallel Worlds

8:00pm
Chasing UFO's: Alien Cowboys

9:00pm
Chasing UFO's: Abducted in Arizona

10:00pm
Chasing UFO's: Game of Drones

Late Evening
11:00pm
William Shatner's Weird or What?: Parallel Worlds

12:00am
Chasing UFO's: Alien Cowboys

1:00am
Chasing UFO's: Abducted in Arizona

2:00am
Chasing UFO's: Game of Drones

3:00am
The Dog Whisperer: The Dog Whisperer VI

4:00am
Alaska State Troopers: Armed and Dangerous

5:00am
Ice Pilots NWT: Don't Muck with Chuck

6:00am
Battle Castle: Conwy Castle

7:00am
The Re-Inventors: Earth Quake Detector

7:30am
The Re-Inventors: Battering Ram

Now please tell me what the hell UFO, Auction shows, Cops and the Dog Whisperer have to do with National Geographic. The same goes for basically every other channel out there.

Also, incase you hadn't noticed, yes Dancing with the Stars is another cheap to produce, filler reality show that's easier than producing quality content.


CallComplain

@telus.net
reply to Kruisey

The bottom line is file a complaint with the CCTS, and also call Telus ask for the loyalty and retention department and demand compensation for degrade of service you will be getting for the same price. If you cause enough of an issue they might do something for you.


Kruisey

join:2006-12-30
Vancouver, BC

I personally am content with my services from Telus.
Many of us would like the Turbo 50 but it will come to us also.
Its only logical that Telus,Rogers,Shaw and Bell wont to discourage
heavy users of the internet.
We all know the reason for that now don't we?
Those 5% heavy loaders seem to have other ISP carriers in mind.Best of Luck to them I say.
I will stick by Telus because I am not a heavy loader so it will not make any difference to me whether its 500 or 250


WhosTheBosch

join:2009-12-02

said by Kruisey:

I will stick by Telus because I am not a heavy loader so it will not make any difference to me whether its 500 or 250

It's asinine comments like this that will come back to bite you in the ass later. For some reason you have no problem with Telus halving your download cap for no reason. To put this another way if gas stations suddenly doubled the price of gas, I'm pretty sure you'd get pissed about that.

Also, the thing that bugs me most about your comment is how it "doesn't make a difference to you since you don't use much"... in the future when you do use more (And you will, you simply can't not use more bandwidth) they'll have you paying more money and you won't be able to complain one bit! You're the type of people who think that if you're not doing anything wrong then there's no problem with the government putting you under surveillance and only people who are doing things wrong have things to worry about.

I have no idea why you don't care about them completely screwing you on this. It's simply mind boggling.
Expand your moderator at work

Kruisey

join:2006-12-30
Vancouver, BC
reply to WhosTheBosch

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Hum it seems you can predict the future.
Be friendly and give me Friday's lottery numbers?


WhosTheBosch

join:2009-12-02

said by Kruisey:

Hum it seems you can predict the future.
Be friendly and give me Friday's lottery numbers?

Please explain to me how your bandwidth needs won't go up in the future? Downloading a 720p DVD is what 4-6gb? What is the 1080p version 9-15gb depending on encoding properties probably. When 4k TVs come out do you expect people to be OK with the same 720p resolution which will look like crap on their expensive 4k TV? No, they'll want 4k media which will INCREASE THE BANDWITH they need as their media size increases. That doesn't take into account that websites, games, web apps will all be INCREASING in size and not decreasing.

If you have no problem with someone saying I'll give you X for Y amount of money, then later on saying you're only going to get X/2 for the same Y amount of money then you would be everyone's favorite customer. Oh, and I'm not a shill or troll, but if you think your bandwidth needs won't go up in the future you're in complete denial and I have some Walkmans to sell you.


Bauwoo

join:2003-12-07
Reviews:
·TELUS
·Shaw
reply to WhosTheBosch

If you signed a contract, you're stuck with these decisions. If you're not, go somewhere else.

Like you said, if they raised gas prices there are other things you can do than complain about this. Take a bus, ride a bike, walk.

Wanna protest, show Telus there are better ways than crying about it on forums. Quit their service. Telus cares more about your money than your words. If you can't afford to get out of contract, well that person is just dumb for getting into it and allowing Telus to sucker them into something legally they can do. Either way you have no right to complain about something being legally done for a contract you signed.

In the end, the majority doesn't give a crap about this cap decrease and if it does affect them then they are much more intelligent about handling it.


Ikarasu

join:2004-01-09
Port Coquitlam, BC

said by Bauwoo:

If you signed a contract, you're stuck with these decisions. If you're not, go somewhere else.

Like you said, if they raised gas prices there are other things you can do than complain about this. Take a bus, ride a bike, walk.

Wanna protest, show Telus there are better ways than crying about it on forums. Quit their service. Telus cares more about your money than your words. If you can't afford to get out of contract, well that person is just dumb for getting into it and allowing Telus to sucker them into something legally they can do. Either way you have no right to complain about something being legally done for a contract you signed.

In the end, the majority doesn't give a crap about this cap decrease and if it does affect them then they are much more intelligent about handling it.

Telus is changing their TOS. Legally, you can get out of your contract with no early termination fee.