Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

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Symtex join:2005-04-06 Burnaby, BC kudos:15	reply to Foggy Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50% 250GB is ~ 8G/day of bandwidth base on an 31 days month. that's not so bad. If you use 8G of Netflix a day, maybe you should go outside a little wink The reality is about 5% of all our user are taking more than 90% of all the bandwidth. I guess TELUS wants to put some measure in place to discourage heavy user (the torrent kind) to limit their activities. Before anyone panic. I am not for or against TELUS policy of enforcing bandwidth cap. I will remain neutral on my position. TELUS is still not throttling any traffic which is better than other ISP (cough Shaw cough) There is a system in place that exist that TELUS can be turn on at anytime and start billing user for over usage. Whether this system will ever be activated or not is still unknown. -- I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.
	to forum · permalink · 2012-12-06 11:17:57 ·

pfak Premium join:2002-12-29 Vancouver, BC 2 edits	reply to Symtex Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50% said by Symtex: 250GB is ~ 8G/day of bandwidth base on an 31 days month. that's not so bad. If you use 8G of Netflix a day, maybe you should go outside a little wink I think a lot of peoples issue (and mine in particular) is the fact that we're constantly seeing price increases, and now we've had our caps halved. I suspect that overage charges are on their way, as well. If it were just overage charges (and I'm making a big assumption here, why else lower the caps? Did they realise not many people are close to them?) -- I think I would be okay with that, as the previous caps were more than reasonable. But it's most likely: halving of caps, consistent price increases, AND overage charges. That stinks. I honestly have no idea how much bandwidth I'm currently using, TELUS doesn't provide me with a way to see it (either bill, or online) but based on conservative estimates I was probably within 15% of the cap on my plan. Now I am going to be going over it, what's going to happen? I'm lucky where I am, I have the choice of terminating my contract (and believe me, I will fight tooth and nail not to pay the contract termination fees: I signed up based on caps.) Going with a decent provider like Novus which does caps like an ISP should (separate up, and download caps) for much less than I'm paying for TELUS now. Not everyone is able to do this, and this sucks! -- The more I C, the less I see.
	to forum · permalink · 2012-12-06 11:31:43 ·
ruiner join:2012-03-10 Canada	reply to Symtex said by Symtex: 250GB is ~ 8G/day of bandwidth base on an 31 days month. that's not so bad. If you use 8G of Netflix a day, maybe you should go outside a little wink Considering 1 hour of Netflix HD streaming with 5.1 sound takes 2.4 GB you may want to rethink that statement. Throw in say a wife and maybe a kid or 2 who use Netflix, Youtube, download games off of Steam or Xbox and its easy to blow through the cap sometimes. This with the actual bandwidth being dirt cheap. Edit: The Netflix streaming takes roughly the same as 1 Optik HD stream and Telus doesn't seem to be having problems handling 3 at once. Trying to drive people away from 3rd party solutions perhaps?
	to forum · permalink · 2012-12-06 11:55:24 ·
Kruisey join:2006-12-30 Vancouver, BC	reply to Symtex There you have the answer from the inside this greedy 5% taking up 90% of all the bandwidth..
	to forum · permalink · 2012-12-06 11:59:14 ·
ruiner join:2012-03-10 Canada	Oh please, Kruisey, stop acting so childish. Just because some people actually utilize the connection that they are paying for. You do realize on the 25 mbps plan you can hit the cap in just 22 hrs of use?
	to forum · permalink · 2012-12-06 12:01:50 ·
Symtex join:2005-04-06 Burnaby, BC kudos:15	said by ruiner: Oh please, Kruisey, stop acting so childish. Just because some people actually utilize the connection that they are paying for. You do realize on the 25 mbps plan you can hit the cap in just 22 hrs of use? I still like to maintain my neutrality on the subject but I also like to play the devils advocate. So here is goes Bandwidth cap is a reality that will become more and more frequent. From a network infrastructure perspective, Heavy user are saturating link faster then you can blink. The second additional bandwidth is added, the heavy user will squeeze anything they can out of it. I don't believe TELUS wants to restrain user from using their internet connection as their please. It certainly not to restrict 3rd party video provider like Youtube or Netflix. TELUS wants to maintain the quality of the service offer. We take pride in our network. Its not perfect but we work really hard to maintain a certain level of service. Specially for our OptikTV user. Our network is growing so fast that we have a hard time keeping up with the demand. new DSLAM are added every week. Our CE network upgrade has been accelerated this year in order to free more bandwidth. When we were young we used to go out and play outside. Time sure have changes. Like everyone else, I browse and use my internet connection everyday. As a TELUS user It would be against my best interest to be for the bandwidth cap but as a member of the TELUS team, I also understand the challenges we are currently facing. Keep voicing your opinion to TELUS and they will listen but do it in a constructive way instead of a over the top rant. -- I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.
	to forum · permalink · 2012-12-06 12:15:28 ·
ruiner join:2012-03-10 Canada	I'm sorry, what part of that was over the top? And I do get what you're saying, but suddenly slashing caps in half seems a little over the top to me. Especially when they're fairly restrictive now. Those people that only use 25 to 50 GB per month probably aren't on 25 or 50 mpbs service.
	to forum · permalink · 2012-12-06 12:24:47 ·
Symtex join:2005-04-06 Burnaby, BC kudos:15	said by ruiner: I'm sorry, what part of that was over the top? This was not redirected at you. -- I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.
	to forum · permalink · 2012-12-06 12:34:18 ·
ruiner join:2012-03-10 Canada 1 edit	My bad. Not that this will make any difference but what Telus needs to realize is that caps have proven to have minimal effect on congestion. They're expanding too fast for their infrastructure to handle but this will only help ease congestion if it drives customers away. »The 'Bandwidth Hog' is a Myth I for one am going to take a long, hard look at getting away from this horrendous Actiontec.
	to forum · permalink · 2012-12-06 12:50:33 ·
Arthur Dent join:2011-01-27 Calgary, AB	reply to Symtex I have three questions for Symtex. Does Telus guarantee that every Optik subscriber on the 3HD/1SD profile can watch 3HD channels 24/7? Is the bitrate for one HD channel 5.5 or so mbps? How much traffic is being generated per month by watching all 3 HD channels 24/7?
	to forum · permalink · 2012-12-06 13:05:34 ·
ruiner join:2012-03-10 Canada	Multicast somewhat eases the bandwidth that Optik uses, depending on how many people on the same node are watching the same channel (assuming the nodes can do the replication properly). But yeah, how many people leave their TV on in the background while doing other stuff?
	to forum · permalink · 2012-12-06 13:09:15 ·
Symtex join:2005-04-06 Burnaby, BC kudos:15	reply to Arthur Dent said by Arthur Dent: I have three questions for Symtex. Does Telus guarantee that every Optik subscriber on the 3HD/1SD profile can watch 3HD channels 24/7? Is the bitrate for one HD channel 5.5 or so mbps? How much traffic is being generated per month by watching all 3 HD channels 24/7? I believe only the HSIA bandwidth is calculate. The OptikTV stream are not part of the calculcation for bandwidth cap. -- I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.
	to forum · permalink · 2012-12-06 14:45:09 ·
Arthur Dent join:2011-01-27 Calgary, AB 1 edit	said by Symtex: said by Arthur Dent: I have three questions for Symtex. Does Telus guarantee that every Optik subscriber on the 3HD/1SD profile can watch 3HD channels 24/7? Is the bitrate for one HD channel 5.5 or so mbps? How much traffic is being generated per month by watching all 3 HD channels 24/7? I believe only the HSIA bandwidth is calculate. The OptikTV stream are not part of the calculcation for bandwidth cap. Of course not. So, the 6 terabytes or so of TV that one Optik subscriber can consume for a month can be had for 40 dollars (base package), but the 250 Gigs of Internet (that is 24 times less) costs 60 to 75 dollars. So, apparently the TV traffic is dirt cheap and there are no bottlenecks and congestions with it. And since it is essentially the same thing and uses the same resources as the Internet traffic, I am glad we finally put an end to the hypothesis that Internet is more of a burden for Telus' network, calling for 24 times lower Internet bandwidth caps at substantially higher absolute prices.
	to forum · permalink · 2012-12-06 14:57:10 ·
Symtex join:2005-04-06 Burnaby, BC kudos:15	said by Arthur Dent: said by Symtex: said by Arthur Dent: I have three questions for Symtex. Does Telus guarantee that every Optik subscriber on the 3HD/1SD profile can watch 3HD channels 24/7? Is the bitrate for one HD channel 5.5 or so mbps? How much traffic is being generated per month by watching all 3 HD channels 24/7? I believe only the HSIA bandwidth is calculate. The OptikTV stream are not part of the calculcation for bandwidth cap. Of course not. So, the 6 terabytes or so of TV that one Optik subscriber can consume for a month can be had for 40 dollars (base package), but the 250 Gigs (that is 24 times less) costs 60 to 75 dollars. So, apparently the TV traffic is dirt cheap and there are no bottlenecks and congestions with it. And since it is essentially the same thing and uses the same resources as the Internet traffic, I am glad we finally put an end to the hypothesis that Internet is more of a burden for Telus' network, calling for 24 times lower bandwith caps and higher prices. You are seeing it the wrong way. TELUS is taking a hit on bandwidth for OptikTV because its the cost of doing business. We can't tell an user, you can't watch a channel you are paying for because you went over the bandwidth cap. that is ridiculous. The TV space is a different animal than HSIA space. You cannot compare the two. -- I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.
	to forum · permalink · 2012-12-06 15:19:00 ·
AJM @d-infinitum.com.mx	Another thing to remember is that the Optik data stream never goes out into the internet. It is run on internal TELUS networks which never hit the internet on-ramp.
	to forum · permalink · 2012-12-06 15:32:55 ·
Arthur Dent join:2011-01-27 Calgary, AB	reply to Symtex said by Symtex: You are seeing it the wrong way. TELUS is taking a hit on bandwidth for OptikTV because its the cost of doing business. We can't tell an user, you can't watch a channel you are paying for because you went over the bandwidth cap. that is ridiculous. So, unlimited usage for TV traffic is doable and done - putting caps is "ridiculous", but putting ridiculous, 24 times lower caps on the much smaller and expensive Internet traffic is OK? quote: The TV space is a different animal than HSIA space. You cannot compare the two. Not IP based maybe? Care to explain how the Optik TV abundant and cheap bitstream is different from the limited and insanely more expensive (in terms of monthly fee and bandwidth allocation by Telus) Netflix stream?
	to forum · permalink · 2012-12-06 18:22:05 ·
JammerMan79 Premium,VIP join:2004-05-13 Prince George, BC kudos:10	uh... optik bandwidth is internal and internet (netflix) is external? note: I'm not commenting on the overall situation
	to forum · permalink · 2012-12-06 18:50:56 ·
ruiner join:2012-03-10 Canada	reply to Arthur Dent said by Arthur Dent: Not IP based maybe? Care to explain how the Optik TV abundant and cheap bitstream is different from the limited and insanely more expensive (in terms of monthly fee and bandwidth allocation by Telus) Netflix stream? Optik is Unicast IP traffic for the first 30 secs and Multicast IP after that. So if 10 people on a DSLAM are watching a channel, in theory it is sent once and replicated to each of the subscribers to that multicast group (channel) and not ten times like an Optik On Demand (which has to be unicast) or Netflix stream. Netflix/other internet traffic incur peering charges which as you noted are not that much. Considering only 5% of users are using most of the traffic that's not a lot of savings on peering fees. So really it comes down to locking people into overpriced TV subscriptions for a bunch of rerun/reality crap.
	to forum · permalink · 2012-12-07 00:06:42 ·
Kruisey join:2006-12-30 Vancouver, BC	So now I know when watching 'Dancing with the Stars' why they put up the caption'Live' I suppose its because they don't wont us to think it is a bunch of rerun/ reality crap as you put it ?
	to forum · permalink · 2012-12-07 00:32:27 ·

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Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%