Little Hocking, OH
Below is a piece of the ongoing conversation I have on the direct support forum:
Me: Look at these threads...pages and pages of unsatisfied customers. Once again, I come home and my service is almost nothing. Please explain to me why this continues to happen? I continue to research daily on these ongoing problems, ETRs that have come and gone, and still there's no light at the end of this tunnel.
I have been told, and read from countless others, that Windstream plans to start these upgrades at the beginning of 2013. Was that because they are waiting on more money from the government to continue providing poor service?
This is exactly what this beautiful country is coming to, and its really sad. I want a date, something I can mark on my calendar, when my service will be fixed once and for all. Not just at 3am on a Tuesday morning, while everyone else is asleep. Service I can come home to at 5:30pm after a long day of work, and get the 3MB service I pay for and deserve.
Please, take a second to think about your job, and do everything you can do help me and others like me. We have no other options here. We call tech support, get the run around. Call back, get no resolve. Stop local technicians at the gas station filling their truck, and they tell us there's nothing anyone can do. WHY, and why is this okay?
I'd like a ETR date of when my service, in Little Hocking, Ohio will be stable and reliable.
Tech: We apologize again that you are having problems with your service. We have applied a $10 monthly credit until 12/2013. This morning when we looked at your connection. The speed that you were pulling was less then .5mb. I have rebuilt the connection and it is back to a better signal.
Signal Down:3584/3584kbps SNR:13db ATT:55.5db
Signal Up:766/768kbps SNR:11db ATT:25db
The ETR at this time on the latency incident is 6/2013. Upper management is planning the 2013 upgrades now. Hopefully at the beginning of the new year we will be provided more information. Unfortunately technical support cannot do more to help this issue.
**I know some of us have had bad experiences with customer support, but I do not believe that's the problem. These people simply don't know what to tell us, and that's not their fault either. Its the frauds at the top who have made this company, and unfortunately, they are the only ones who can fix it too. At least this time the tech confirm my terrible service this morning, rather than tell me everything looks fine. Guess I'll be waiting until next summer to see if anything changes...I wonder how many new customers they will add to my area's hardware between now and then?
I am fixing to get into the third year of crappy service myself. They had me slated for this month, but I see no activity as usual from Windstream. They had planned on running new fiber to my DSLam, but they said the power company had to change a bunch of their poles. They didn't want to dig it underground , so the power company had to do their job for them. The power company has changed many poles and added more, but I haven't seen a Windstream rep in ages.
|reply to cwine |
Oh I totally agree, its not the little guys at windstream its the higher ups. The field guys are upset they are not being told to go ahead and fix, their hands are tied. And they have to live in the same shit coverage areas as the rest of us. How is Gardner getting away with it, him and his cronies? I know its affecting a company here that does all its business globally over the web, they are steaming mad. I foresee them picking up and moving HQ to a place where they have better service.
It's a real pity nothing could be done before the holidays, now we will all be looking at zero usable hours of the day, instead of one or two that are okay. No school for the kiddies for weeks.
nathanroe72I love torqueReviews:
|reply to cwine |
All Gardner cares about is lining his pockets with more cash. The only reason he wanted to acquire Paetec was for the cash flow. "This transaction significantly advances our strategy to drive top-line revenue growth by expanding our focus on business and broadband services," said Jeff Gardner, president and CEO of Windstream. "The combined company will have a nationwide network with a deep fiber footprint to offer enhanced capabilities in strategic growth areas, including IP-based services, data centers, cloud computing and managed services. Financially, we improve our growth profile and lower the payout ratio on our strong dividend, offering investors a unique combination of growth and yield."
I understand the only way to keep a business afloat is to keep more money coming in verses whats going out (to an extent). But in all honesty he just wants Windstream to morph into a big pot of gold so he can look like a big hero to all his investors buddies on Wall Street. His plan is just to focus on whatever nets BIG returns. What big returns is he banking on? Fast Cash and FTTT, or Fiber To The Tower. Piss on the customers with this so called "DSL". Piss on the business paying for voice services. All we care about is making sure we run fiber to the towers so we can make buttloads of money because we know wireless is the future and that is where the money lies. But why stop with towers? Its apparent that whole world will run in "the Cloud". Clouds are kept in secret hiding places called data centers. What do data centers run on??? FIBER!!!
See where Windstream is going? They can't provide the dough to fix this ongoing, oversubscribed mess on our hands so lets invest in the future! Now if they can't provide the bandwidth to DSL cutomers, how in the H*** can they provide it for TOWERS and/or DATACENTERS??? Ahh but that's why we bought Paetec for. Paetec to the rescue!!!
(Its been a year later and not a single positive thing has happened) If Jeff Gardner really does care about his DSL customer base, then I challenge him to respond to this very post. Right here, right now in front of everyone here on DSLReports.
One very aggravated customer of three years,
PS: Spam his Twitter account and all of Windstream's accounts, I demand a response from the big shot.
I would be shocked if Jeff Garnder himself would reply to any of these posts let alone knows that DSLR even exists.
It is really sad that as much return they are making on the FTTT that they can't reinvest that into the network. Instead they line the pocks of the C-Level. Which is funny I remember them coming out and giving us the sales pitch on their MPLS network and how they have 10g back bones to everything and redundant cores, but due to some tech fuck ups (that nobody will ever admit too) and an over zelous farmer took out an entire state because routing issues after a fiber cut.
I've had a couple of different Windstream techs out to fix some misc issues at work and they all say the same thing. Monopoly this Monopoly that, they care more for the big business orders than all the little guys.
I don't see this changing either... Ever.
PiggieI Actually use WindstreamPremium
Orange Springs, FL
Whole country is that way. As long as the stock holders, CEO and board come before customers, this is what we have. This is sadly one tiny example.
Little Hocking, OH
|reply to cwine |
@Nathan; like the post man, and agree completely. I'm actually seeing the same thing happen at my work. We just went through a consolidation, and brought on probably 40k customers in the process, but all the new hardware acquisition is still in limbo because of the "ongoing budget issues". Why must these people always put the wagon before the horse?
It is worth confirming (once more) that we are definitely dealing with oversubscribed, outdated hardware. Speed test at 8:30am, Friday morning:
Now if I could see these results 98% of the time, I'd be a happy dude...
|reply to cwine |
Well said, I am asking the exact same questions. I understand the techs have no updated information but how about going the extra mile and speaking to local managers, regional managers or whoever can contact the corporate idiots that are destroying this company's reputation and infrastructure by not resolving or upgrading outdated equipment and overpopulated DLSAM's.
PiggieI Actually use WindstreamPremiumReviews:
Orange Springs, FL
It's oversold. I am .8 M in the evenings, but here is now, middle of day. Nothing is broken, it's over sold. I keep being told my DSLAMs are broken. My pings go to 200 at night. But my upload holds about .6. I limit it with my own router so I leave enough overhead for everyone's acks and requests to get through the router. In other words I have my QOS set to 670 kbits/sec and down to 3350, or these results would have been higher. I posted in another thread my pitiful evening speeds and pings. Nothing is broken.
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |
I feel frustration that I drive out to the end of the road every morning and see cables hanging out of an empty box that was installed two weeks ago. I can't imagine what it's like for people who see NO evidence at all that someone is at least doing something.