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TSI PhilR
TSI PhilR
Premium
join:2009-01-26
Chatham, ON
reply to counting7

Re: Teksavvy is doing nothing to help

counting7 I assure you I have not abandoned you, nor your issue.
I have been following up with Rogers, as well as working with a few members of our technical support staff.
I openly admit there seems to have definitely been a disconnect in communications whether my direction was misunderstood, or whether I was not clear in giving direction to the agents assisting me, I apologize for this.

We thought we had the intermittent disconnections on their way to being fixed permanently, however it seems that did not last long.

We have an RF ticket open on your account right now, and are waiting for the latest response back from Rogers.

Again I deeply apologize for the lack of communication back to you, I promise it was not intentional.
--
TSI PhilR - TekSavvy Solutions Inc.
Manager, Escalations, Errors & Recovery
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


counting7

join:2010-02-02

I apologize, but it is an issue that has been going on for most of the year since the service change back in January or February. That is a long time to have no fix. Before the service change, the internet was stable, and I had no problems with it whatsoever.

I did hear that they called the house, so there is finally work being done. Hopefully this will be solved soon.


counting7

join:2010-02-02
reply to TSI PhilR

It seems that right after the last call to my home number either from Rogers or Teksavvy, there was a serious period of connection loss. I'm not sure if that is a sign that whoever it was, found the source or if the attempt at a fix just made it worse. Just letting you know the status update.

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