SAM Hunter$
join:2001-05-11
USA
|  Adelphia--the Rodney Dangerfield of ISPs.
Adelphia, those sleazy morons! First of all on a nationwide basis they are hands down positively, absolutely, the worse cable broadband Internet provider. From the install, to the performance and customer service, just the worse. Just a small percentage of their customers in select areas get anything near decent or good service.
What were the idiots thinking anyway when they paid 5.2 billion for Century's antiquated cables with high-capacity two-way systems that allow data to flow in and out of a home. That is the DWP's fault? That is like planting a lawn in the desert and then complaining it doesn't rain enough to supply adequate water.
Adelphia's has only made Internet available to 40 percent of its members while the other four cable companies in LA have achieved 93 percent. That must be the city's fault too!
Finally, and most importantly, the situation hasn't stopped Adelphia from extreme and aggressive marketing of its PowerLink service that:
1. You probably can't get if you want it.
2. If you do order it and its available you most likely will go through hell getting it installed, setup, and working.
3. Once working its performance will suck. (And Adelphia knows they can no were come close to delivering what they advertise as they oversell were it is available and their infrastructure sucks. They come closer to fraud in advertising than anyone.)
4. When you ask for help fixing the problems you will get the spin room known as tech support where you will be told its your computer's fault.
Adelphia should do the honorable thing for once--fall on its sword and sell to someone who knows what they are doing and are committed to doing it. |
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JYoung
G L 2814
join:2000-06-13
Sherman Oaks, CA
| While I share a certain amount of your contempt for Adelphia, there may be some truth in their claims.
I've heard of SBC/Pacific Bell running afoul of the DWP's bueracracy in getting power to their Project Pronto Remote Terminals as well.
--
If you're wondering how he eats and breathes and other science facts, then repeat to yourself "it's just a show, I should really just relax" |
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manhole
join:2000-09-12
Modesto, CA
clubs: | I too have heard this from a user here on DSLReports who has a lot of knowledge with Project Pronto deployment in the LA area. Maybe he can bring some insight to this. Lml2000????? |
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spg
Grrrr
join:2001-10-31
NOT Texas!
| DWP has indeed been the stumbling block for Broadband deployment in Los Angeles.
It has been the largest roadblock for SBC/PacBell's deployment of DSL as well. There are many CEVs in the ground in L.A. with no power because DWP will not supply it.
Much of this equipment is mass produced and complies with the National Electric Code. In some instances, DWP's requirements conflict with this code, and the two (for whatever reason I don't understand) won't mix. |
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SAM Hunter$
join:2001-05-11
USA
|  Adelphia it is never our fault cable company.
So why are AT&T, Cox, Charter, and Time-Warner getting along fine with the power they need and meeting their goals? Adelphia's attitude and perspective can be summed up by their spokesperson who said "Adelphia planned to start offering cable modem services in neighborhoods where its cables had been upgraded, even though the rebuild was far from complete! The company plans to launch services in West Los Angeles and Sherman Oaks within 60 days, and in Eagle Rock within 90 days, he said". In other words they are going to sell something to people that they are not going to be able to deliver the performance, service and availability as advertised. They will however cash your check. Adelphia is very good at taking your money.
Houses need utilities such as water, sewer, and electricity to be functional. In the context of Internet access infrastructure and power what Adelphia did was the equivalent of going to a location that had no electricity, waster, or sewer, built tract homes and then complains that they can't sell the homes because the DWP isn't responding fast enough after the fact to build or supply the electrical infrastructure.
[text was edited by author 2002-03-18 15:19:38] |
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napframe
join:2002-01-20
North Hollywood, CA | reply to JYoung
Re: Adelphia--the Rodney Dangerfield of ISPs.
The remote terminal 200 feet away from my house just went live today. |
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