West Chester, PA
Sounds like the box is not getting a MOCA signal.
Check your MOCA LAN stats. Chances are the box won't show up.
»Verizon Online FiOS FAQ »How to check MOCA stats?
Now the question is: Is it the box or the cabling?
Try connecting the box to a known good outlet and see if gets VOD. If it works at another outlet, it's the cabling. If it doesn't work at a known good outlet, then the box is bad.
There are 10 kinds of people in the world; those who understand binary and those who don't.