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golfman32

join:2006-11-18
St Thomas, ON

[Extreme Plus] Ultimate Package

Hi,

I have Rogers Internet, the 75/2 package. I live in 519 area code and am wondering when Rogers is upgrading the speeds to 150/10 speeds?

I have called the useless Rogers call centre 3 times with 2 different answers.

The 1st 2 agents told me by Dec 9/12 all of Ontario will be upgraded to new speeds, last agent must not have received the memo, he told me in the next 12 months.

Does anyone have a correct answer?


caca

join:2012-11-19
Kitchener, ON

i think you have to pay extra for that speed you won`t get upgrade for free.


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

said by caca:

i think you have to pay extra for that speed you won`t get upgrade for free.

No.

golfman:
If the speed is available in your area due to Rogers getting around to doing the required hardware upgrades for it, they will automatically upgrade your speeds. Since you're on that older version of the same package, Rogers hasn't gotten to upgrading your area just yet. I'm afraid you'll have to wait until they get to you.

It will be a FREE upgrade as well.

--
Battle.net Tech Support MVP


elitefx

join:2011-02-14
London, ON
kudos:2

said by resa1983:

It will be a FREE upgrade as well.

said by ROGERS :

For the Ultimate Internet tier, available download speeds, upload speeds, and the monthly service fee vary depending on your area. In select areas, upload and download speeds are up to 10Mbps and up to 150Mbps accordingly at $122.99/mo. Call 1-800-913-0047 to verify availability in your area. Otherwise, upload and download speeds are up to 2 Mbps and up to 75 Mbps accordingly at $99.99/mo.


Cosmok

join:2010-03-31
Ottawa, ON

I read in a different thread from September that people on the 75/2 Ultimate plan were receiving the 150/10 without a price increase. Some of them received the speed increase without even calling while others had to call and request it. Supposedly there was product code, WHUI, for the speed increase without a price increase. I am not sure if anyone has had any luck with it recently.

I am still waiting for the 150/10 speeds to become available in my area as well.


JAC70

join:2008-10-20
canada
reply to resa1983

It will be a FREE upgrade as well.

The upgrade from 75/2 to 150/10 is NOT free, nor is it automatic. 75/2 costs $99, while 150/10 costs $123. You have to call to request it.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2
reply to Cosmok

WHUI, just gets you 10 on the upload, but the download speed is still 75mbps. If you want 150/10 it will be 122.99.


caca

join:2012-11-19
Kitchener, ON
reply to golfman32

yeah i did the upgrade from 75/2 and i had to pay the extra didn't matter to me as am getting 80% off


Cosmok

join:2010-03-31
Ottawa, ON
reply to yyzlhr

said by yyzlhr:

WHUI, just gets you 10 on the upload, but the download speed is still 75mbps. If you want 150/10 it will be 122.99.

I would be happy with 75/10. I am really just looking for the 10 up.

dvn

join:2007-04-29
Waterloo, ON

said by Cosmok:

I would be happy with 75/10. I am really just looking for the 10 up.

Exactly. Why didn't 75/2 get an upload increase to 10, 7 or even 4? Pretty ridiculous cheaper packages have higher upload.

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

said by dvn:

said by Cosmok:

I would be happy with 75/10. I am really just looking for the 10 up.

Exactly. Why didn't 75/2 get an upload increase to 10, 7 or even 4? Pretty ridiculous cheaper packages have higher upload.

The 75/2 package WAS increased to 75/10 for over a year, in areas that had hardware upgrades (ie Toronto). The higher upload isn't available in your area (and there's no way you'll get higher upload) until Rogers rolls out and does hardware upgrades to support it. Only after they do it, will higher upload speeds be possible.
--
Battle.net Tech Support MVP

Ree

join:2007-04-29
h0h0h0
kudos:1

I think his question is valid. While not all areas can support 150/10 at this time, it would seem that all can support 45/4, so why couldn't they bump the 75/2 areas to 75/4?

The fact that they didn't make that bump cost them a few bucks in my case. 150/10 isn't available to me, so I "downgraded" from 75/2 to 45/4 for the time being.


golfman32

join:2006-11-18
St Thomas, ON

When you downgraded to 45/4, did you find your speeds slower.

I called Rogers customer non-service, they could not tell me when the 150/10 would be available in my area.

The rep also told me he could not tell me when the 10 mbps upload would be available, he did tell me the 45/4 was available, could not explain why the more expensive plan has slower upload 2mbps on 75/2 vs 45/4.

I am waiting for Customer Escalation Team, I fee sorry for front line agents, the Rogers teams that actually package and market the services do not provide them info needed to do their jobs


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2

said by golfman32:

I am waiting for Customer Escalation Team, I fee sorry for front line agents, the Rogers teams that actually package and market the services do not provide them info needed to do their jobs

You are wasting your time with CET. They are just another team of CSRs with no real powers and have permission from Rogers to call themselves managers when they are not. They don't know anything that frontline CSRs don't know.

Ree

join:2007-04-29
h0h0h0
kudos:1
reply to golfman32

said by golfman32:

When you downgraded to 45/4, did you find your speeds slower.

Yes and no.

Yes, when downloading something large with multiple connections (ie an episode of TV I missed from a usenet provider with 20 connections), it's slower (Ultimate would download at 9+MB/s, Express at "only" 5+MB/s).

But not noticeably in any other way. Web surfing is still the same, 45mbit is still much more than necessary for streaming video so it's also the same, etc.

And most importantly, it's MUCH faster when I connect to my Home PC from Work. There was about a week of "bumpiness" where I found it necessary to change the RDP ports every day (was REALLY slow otherwise for some reason), but this has stopped and I think may have been related to the throttle being disabled in my area (since the problem disappeared the same time that the throttling ended).


Jhero
Premium
join:2003-10-10
Ottawa, ON
reply to golfman32

FWIW, Kanata can now upgrade to 150/10


canehdian

join:2009-10-05
reply to golfman32

KW is not at 150/10 yet Spent an hour talking to 3 different departments - no one knows when yet. However they did mention that I was at 150/2 - which makes sense as speedtest.net shows 100DN 2UP consistently - and that I would be upgraded for free. They could see the WHUI in their code database BUT was not an option on my profile.


Cosmok

join:2010-03-31
Ottawa, ON
reply to Jhero

I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up.


JAC70

join:2008-10-20
canada

said by Cosmok:

I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up.

See this thread on how to go from 75/2 to 150/10 with your DPC-3825.
»[Extreme Plus] DPC3825 and 150/10 possible?

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2

said by JAC70:

said by Cosmok:

I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up.

See this thread on how to go from 75/2 to 150/10 with your DPC-3825.
»[Extreme Plus] DPC3825 and 150/10 possible?

Cosmok's issue is completely differently. 150/10 just isn't in the area and the CSR is just talking out their ass as usual.


Jhero
Premium
join:2003-10-10
Ottawa, ON
reply to golfman32

I'm on bloor phub

Had an issue last night where the first Hitron modem they gave me couldn't connect to network but after I went back to switch for another, worked just fine

Disabled all the gateway related stuff and now in bridge mode

Seeing this is fun lol


Wtf1

join:2010-09-09
reply to golfman32

Are the 75/2 customers going to get upgraded to 150/10? Has anyone successfully upgraded to the new ultimate without paying extra?


JAC70

join:2008-10-20
canada

said by Wtf1:

Are the 75/2 customers going to get upgraded to 150/10? Has anyone successfully upgraded to the new ultimate without paying extra?

For now, at least, you have to call and request it, and it costs extra. I don't see them upgrading for free, ever.

Cosmok

join:2010-03-31
Ottawa, ON

said by JAC70:

said by Wtf1:

Are the 75/2 customers going to get upgraded to 150/10? Has anyone successfully upgraded to the new ultimate without paying extra?

For now, at least, you have to call and request it, and it costs extra. I don't see them upgrading for free, ever.

I have been looking for an answer to this as well. There are several posts on this forum and on other forums where people claim to have gotten the upgrade to 150/10 without paying extra. Some of them seem to have gotten the upgrade without asking while others had to ask for it. Many other people have been told they will have to switch to the new Ultimate package for $122.99 if they want the faster speeds.

150/10 still isn't available in my area so I am stuck with the old Ultimate at 75/2.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2

said by Cosmok:

said by JAC70:

said by Wtf1:

Are the 75/2 customers going to get upgraded to 150/10? Has anyone successfully upgraded to the new ultimate without paying extra?

For now, at least, you have to call and request it, and it costs extra. I don't see them upgrading for free, ever.

I have been looking for an answer to this as well. There are several posts on this forum and on other forums where people claim to have gotten the upgrade to 150/10 without paying extra. Some of them seem to have gotten the upgrade without asking while others had to ask for it. Many other people have been told they will have to switch to the new Ultimate package for $122.99 if they want the faster speeds.

150/10 still isn't available in my area so I am stuck with the old Ultimate at 75/2.

I don't recall anyone here claiming they've received 150/10 without paying extra. Some people think they've received 150/10, but what they're really getting is the extra speedboost they've implemented for Ultimate users. If you want 150/10, you'll need to cough up the extra $22.99 a month once it's available in your area.

Wtf1

join:2010-09-09

What about those claiming they got the free upgrade to 10mbps upload?


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2

said by Wtf1:

What about those claiming they got the free upgrade to 10mbps upload?

10mbps upstream is available at no additional charge if you live in an eligible neighbourhood. You still need to call in and request it and the download speed remains at 75mbps.

golfman32

join:2006-11-18
St Thomas, ON
reply to Ree

Back on the blower today to Rogers Customer Support CRAP!!!

4 calls, one visit to store so far and still not finished

Call 1

Upgrade now available, only works with Hitron

Go To Rogers Plus, Picked Up Hitron

Call 2

Cannot find WHUI code, transfer me back to Q

Call 3

Manager calls me "buddy", where did he get his professional training, bro's and hoe's!!!

Call 4

Was able to get modem into bridge mode, transfer to manager, noe going on 90 min, cannot find WHUI code



mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5

You may not be able to get provisioned on that profile until official network wide launch of 150/10 which should happen by March for Q1. Otherwise it is only select areas right now.


golfman32

join:2006-11-18
St Thomas, ON

They have told me Southwestern Ontario has 150/10 now, it is recent in last week or so.

The issue is be able to provision WHUI which is 750/10, I do not want to 150/10 for the extra money, 75/10 is supposed to give me faster upload