| [Extreme Plus] Ultimate Package Hi,
I have Rogers Internet, the 75/2 package. I live in 519 area code and am wondering when Rogers is upgrading the speeds to 150/10 speeds?
I have called the useless Rogers call centre 3 times with 2 different answers.
The 1st 2 agents told me by Dec 9/12 all of Ontario will be upgraded to new speeds, last agent must not have received the memo, he told me in the next 12 months.
Does anyone have a correct answer? |
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caca
join:2012-11-19
Kitchener, ON | i think you have to pay extra for that speed you won`t get upgrade for free. |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:7 Reviews:
 ·TekSavvy Cable
| said by caca:i think you have to pay extra for that speed you won`t get upgrade for free.
No.
golfman:
If the speed is available in your area due to Rogers getting around to doing the required hardware upgrades for it, they will automatically upgrade your speeds. Since you're on that older version of the same package, Rogers hasn't gotten to upgrading your area just yet. I'm afraid you'll have to wait until they get to you.
It will be a FREE upgrade as well.
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Battle.net Tech Support MVP |
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 elitefx
join:2011-02-14
London, ON
kudos:1 | said by resa1983:It will be a FREE upgrade as well. said by ROGERS : For the Ultimate Internet tier, available download speeds, upload speeds, and the monthly service fee vary depending on your area. In select areas, upload and download speeds are up to 10Mbps and up to 150Mbps accordingly at $122.99/mo. Call 1-800-913-0047 to verify availability in your area. Otherwise, upload and download speeds are up to 2 Mbps and up to 75 Mbps accordingly at $99.99/mo. |
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Cosmok
join:2010-03-31
Ottawa, ON | I read in a different thread from September that people on the 75/2 Ultimate plan were receiving the 150/10 without a price increase. Some of them received the speed increase without even calling while others had to call and request it. Supposedly there was product code, WHUI, for the speed increase without a price increase. I am not sure if anyone has had any luck with it recently.
I am still waiting for the 150/10 speeds to become available in my area as well. |
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JAC70
join:2008-10-20
canada | reply to resa1983
It will be a FREE upgrade as well.
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | reply to Cosmok
WHUI, just gets you 10 on the upload, but the download speed is still 75mbps. If you want 150/10 it will be 122.99. |
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caca
join:2012-11-19
Kitchener, ON | reply to golfman32
yeah i did the upgrade from 75/2 and i had to pay the extra didn't matter to me as am getting 80% off |
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Cosmok
join:2010-03-31
Ottawa, ON | reply to yyzlhr
said by yyzlhr:WHUI, just gets you 10 on the upload, but the download speed is still 75mbps. If you want 150/10 it will be 122.99.
I would be happy with 75/10. I am really just looking for the 10 up. |
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dvn
join:2007-04-29
Waterloo, ON | said by Cosmok:I would be happy with 75/10. I am really just looking for the 10 up.
Exactly. Why didn't 75/2 get an upload increase to 10, 7 or even 4? Pretty ridiculous cheaper packages have higher upload. |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:7 Reviews:
·TekSavvy Cable
| said by dvn:said by Cosmok:I would be happy with 75/10. I am really just looking for the 10 up.
Exactly. Why didn't 75/2 get an upload increase to 10, 7 or even 4? Pretty ridiculous cheaper packages have higher upload. The 75/2 package WAS increased to 75/10 for over a year, in areas that had hardware upgrades (ie Toronto). The higher upload isn't available in your area (and there's no way you'll get higher upload) until Rogers rolls out and does hardware upgrades to support it. Only after they do it, will higher upload speeds be possible.
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Battle.net Tech Support MVP |
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| I think his question is valid. While not all areas can support 150/10 at this time, it would seem that all can support 45/4, so why couldn't they bump the 75/2 areas to 75/4?
The fact that they didn't make that bump cost them a few bucks in my case. 150/10 isn't available to me, so I "downgraded" from 75/2 to 45/4 for the time being. |
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| When you downgraded to 45/4, did you find your speeds slower.
I called Rogers customer non-service, they could not tell me when the 150/10 would be available in my area.
The rep also told me he could not tell me when the 10 mbps upload would be available, he did tell me the 45/4 was available, could not explain why the more expensive plan has slower upload 2mbps on 75/2 vs 45/4.
I am waiting for Customer Escalation Team, I fee sorry for front line agents, the Rogers teams that actually package and market the services do not provide them info needed to do their jobs |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| said by golfman32:I am waiting for Customer Escalation Team, I fee sorry for front line agents, the Rogers teams that actually package and market the services do not provide them info needed to do their jobs
You are wasting your time with CET. They are just another team of CSRs with no real powers and have permission from Rogers to call themselves managers when they are not. They don't know anything that frontline CSRs don't know. |
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| reply to golfman32
said by golfman32:When you downgraded to 45/4, did you find your speeds slower. Yes and no.
Yes, when downloading something large with multiple connections (ie an episode of TV I missed from a usenet provider with 20 connections), it's slower (Ultimate would download at 9+MB/s, Express at "only" 5+MB/s).
But not noticeably in any other way. Web surfing is still the same, 45mbit is still much more than necessary for streaming video so it's also the same, etc.
And most importantly, it's MUCH faster when I connect to my Home PC from Work. There was about a week of "bumpiness" where I found it necessary to change the RDP ports every day (was REALLY slow otherwise for some reason), but this has stopped and I think may have been related to the throttle being disabled in my area (since the problem disappeared the same time that the throttling ended). |
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 JheroPremium
join:2003-10-10
Ottawa, ON | reply to golfman32
FWIW, Kanata can now upgrade to 150/10 |
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| reply to golfman32
KW is not at 150/10 yet  Spent an hour talking to 3 different departments - no one knows when yet. However they did mention that I was at 150/2 - which makes sense as speedtest.net shows 100DN 2UP consistently - and that I would be upgraded for free. They could see the WHUI in their code database BUT was not an option on my profile. |
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Cosmok
join:2010-03-31
Ottawa, ON | reply to Jhero
I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up. |
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JAC70
join:2008-10-20
canada | said by Cosmok:I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up.
See this thread on how to go from 75/2 to 150/10 with your DPC-3825.
»[Extreme Plus] DPC3825 and 150/10 possible? |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| said by JAC70:said by Cosmok:I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up.
See this thread on how to go from 75/2 to 150/10 with your DPC-3825. » [Extreme Plus] DPC3825 and 150/10 possible? Cosmok's issue is completely differently. 150/10 just isn't in the area and the CSR is just talking out their ass as usual. |
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