·Time Warner Cable
|reply to kw |
Re: [TWC] Zoom 5341J Soft-Rebooting randomly
The modem shouldn't be making power adjustments all that often, and if it was happening with the TWC modem then definitely expect at least some of the issue to lie on their end. As I said, do as much troubleshooting with your end as you can, as you're now contributing to up to half the problem in the eyes of Tech Support. Check connectors, and try different outlets, remove power/surge-strips, etc. Power Adjustments are the modem's way of compensating for voltage inconsistencies which could be there due to the CATV line and also the AC adapter and it's power-source. Cover your end well and call in for TWC's part: you may end up with a service call fixing it all.
I see what you're saying, even though I'm really just listening...