Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Author	All Replies
Mike_C join:2007-07-19 Vancouver, BC	reply to Shrug Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50% said by Shrug : Indeed true. If anyone is indeed in a contract they can: A) cancel w/o any terminations fee's and go else-where B) Demand Telus honour their contract. And they have to, jusy like Bell had to when they pulled this. If you are not in a contract, and if you complain to the CCTS and/or CRTC you should be able to stay month-to-month on a "grandfathered plan" just like Bell had to. Would be better if a bunch of you got together and filed as a group. Both the CRTC and the CCTS allows this. For your points A and B: Cancel without fees? Honor contract? Most people don't read the TOS for their ISP and just agree when signing up. Telus does not have anything in there that guarantees bandwidth allocations will not change. Just like they don't have anything in there guaranteeing the price will not change. Internet is not regulated by the CRTC. Any complaints to the CRTC will get no attention unless for speed throttling specifically as their complain page states. Their page also points users with internet complaints other than throttling to where they can file a complaint if their provider refuses to do anything: »www.ccts-cprst.ca/complaints/ser···roviders That website is also the one Telus lists on the page outlining the changes to the bandwidth @ »telus.com/content/home-phone/notices.jsp
Mike_C join:2007-07-19 Vancouver, BC	to forum · permalink · 2012-12-09 22:34:01 ·
shrug @videotron.ca	said by Mike_C: said by Shrug : Indeed true. If anyone is indeed in a contract they can: A) cancel w/o any terminations fee's and go else-where B) Demand Telus honour their contract. And they have to, jusy like Bell had to when they pulled this. If you are not in a contract, and if you complain to the CCTS and/or CRTC you should be able to stay month-to-month on a "grandfathered plan" just like Bell had to. Would be better if a bunch of you got together and filed as a group. Both the CRTC and the CCTS allows this. For your points A and B: Cancel without fees? Honor contract? Most people don't read the TOS for their ISP and just agree when signing up. Telus does not have anything in there that guarantees bandwidth allocations will not change. Just like they don't have anything in there guaranteeing the price will not change. Internet is not regulated by the CRTC. Any complaints to the CRTC will get no attention unless for speed throttling specifically as their complain page states. Their page also points users with internet complaints other than throttling to where they can file a complaint if their provider refuses to do anything: »www.ccts-cprst.ca/complaints/ser···roviders That website is also the one Telus lists on the page outlining the changes to the bandwidth @ »telus.com/content/home-phone/notices.jsp Wow someone is arguing with me. I'll let you do a search for "material change" in service. Halving B/W is a material change in service. Increasing cost is a "material change" in service. You may want to look up what a "material change" in service is. When we pointed this out to the CRTC, Bell lost. But hey, feel free to argue that Telus is the almighty authority. Seems to me this scares you as it's about 700+$ per complaint per individual. I wonder why this would scare you? shrug
shrug @videotron.ca	to forum · permalink · 2012-12-09 23:58:19 ·
Bauwoo join:2003-12-07	reply to Mike_C lol let them whine, Mike. Either way they are going to complain about it, claim they have "rights", and pretend they know the legal system.
Bauwoo join:2003-12-07	to forum · permalink · 2012-12-09 23:44:52 ·

O Canada! > Canadian > Telus > [BC] TELUS High Speed Turbo 25 Usage being reduced 50%