I LOL'd myself... OP should have reported cut fiber line the day it happened!!
his own fault for not reporting it months ago!!
(not gonna go into the specifics as to why VZ's system went goofy here)
I waited about a month and a half for my 2nd FIOS line.. but I knew it would be a wait when I placed the order and talked with engineering.
When I got the 1st line I ordered it 9am, by 9AM the next day Verizon was out to install it. Of course we were the 2nd city nationwide to receive FIOS so verizon at the time was anxious to get it deployed back then...quickly.
and it has worked FLAWLESSLY since.. that was in... uhh.. uhm... 2005 I think, I'm old I don't remember or was it 2006? or was it .. ahh hell I don't remember...