| [MB] New Payment Policy At SHAW ??? I've been a loyal SHAW user since 1998 when it was still called @Home and cable internet was first available in my area (Calgary at that time).
For the past few years I haven't had my own account because I lived in a home where the bill was in someone else's name, but recently I bought a new condo and signed up for service in my own name. Got HS20 installed 8 days ago and the installation and service has been fine -- I'm even enjoying the new speeds because the previous service was still the old High Speed (7.5 Mbps).
Today I received via e-mail my first bill .... hmmmm
Invoice Date - Today Dec 10th
Received via E-Mail - Today Dec 10th
Due Date - TODAY DEC 10TH
I'm sorry, but what the fuck ??? |
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| Shaw charges one month in advance just like everyone else out there (pretty much) so your new charges are for services you are using but haven't paid for yet. |
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 Shaw_AlexOfficial Shaw Rep
join:2010-12-16
kudos:1 | reply to fan13027
Hi Richard,
Looks like an issue with the printed bill, probably because it's your first one. I'm not a billing expert, but I belive your actual Due Date is January 1st.
It will correct itself once your second bill arrives. I'll escalate the printing error.
-Shaw_Alex |
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| Thanks Alex! I phoned and they basically told me the same thing -- they wouldn't charge late fees if I paid by Jan 01.
But for all the stories I read here about various ISPs, it's exactly when the font line staff say "You have nothing to worry about." that it's time to start worrying  |
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