| reply to bbwithdrawls
Re: [HELP] Need help determining errors Much as I hate doing this to Cisco gear, schedule a reboot of the chassis and reseat / replacement of the WIC card
to rule out hardware, as another thought.
Regards |
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| well went down again at 1100 am , a tech did show , he started at the house and after talking to him was going to check the route , and about 5 pm I was notified they did find a issue at one of the repeaters ( there's only 13 of them ) and were waiting on a cable truck dispatch , about 9pm it was back up , so far knock on wood
thank you all for your advice , I had escalated last week and was working with a manager and they were pushing all the buttons the whole time , , ATT was just not in a hurry
they did schedule intrusive testing friday night and it failed ,
I'm curious as to what it was , never seen a circuit up but not pass any web pages, did pass voice ,very strange , I'm going to go ahead and have them complete the testing
the only good thing is because of my SLA I will not have to pay next months bill
again thanks all for the advice |
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aryobaPremium,MVM
join:2002-08-22
kudos:3 | said by bbwithdrawls:the only good thing is because of my SLA I will not have to pay next months bill
In some businesses, simply free bill for a month is insufficient since the revenue you have lost during outage sometimes is larger loss.
I would assume in your situation/area, AT&T was the only provider so that you don't have much of a choice. |
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| I would agree , as I had to pack up ad move to high speed internet 2 days in a row, unfortunaltly ATT is the only choice ,I wish i had other options options but there are none ,
take a good look at the avatar |
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cramer
join:2007-04-10
Raleigh, NC
kudos:7 | reply to bbwithdrawls
said by bbwithdrawls:I'm curious as to what it was , never seen a circuit up but not pass any web pages, did pass voice ,very strange , I'm going to go ahead and have them complete the testing *sigh* I have. Bottom line, voice is a completely different bit pattern. |
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| reply to bbwithdrawls
"there's only 13 of them"
You must be way out in the boonies...  |
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