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TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to ryangard

Re: Upgrading Firmware on Thompson DCM475

said by ryangard:

the DCM475 has a 1 year warranty, correct?
If that's the case, I'm starting to think it's just easier to get it exchanged.

Be nice if one could get an extended waranty from TSI if you bought it from them.
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ryangard

join:2006-02-21

Unfortunately that doesn't answer whether or not TekSavvy offers the year warranty on the DCM475.


mlord

join:2006-11-05
Nepean, ON
kudos:13
Reviews:
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·TekSavvy Cable

said by ryangard:

Unfortunately that doesn't answer whether or not TekSavvy offers the year warranty on the DCM475.

On the units they sell, yes, they advertise / provide a full year warranty, with replacement. This covers incompatible firmware (like 02.08) as well. But only for the year, possibly plus a little bit.


vaughanman

@teksavvy.com

called TekSavvy complaining about the droppouts. They sent rogers to check the lines - no issue found. I called back Teksavvy, and asked about modem swap despite warranty date passing. They send me a (free) new DCM476 modem and now problems all resolved ! My 1 year was up in august so they gave me service despite 4 months over the purchase anniversary...I'm happy with Teksavvy !!!



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10

Glad the modem fixed the issue, if you have any other questions you know where to find us.

Cheers,

TSI Jonathan
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Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.