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ryangard

join:2006-02-21
reply to TwiztedZero

Re: Upgrading Firmware on Thompson DCM475

Unfortunately that doesn't answer whether or not TekSavvy offers the year warranty on the DCM475.

mlord

join:2006-11-05
Nepean, ON
kudos:13
Reviews:
·Start Communicat..
said by ryangard:

Unfortunately that doesn't answer whether or not TekSavvy offers the year warranty on the DCM475.

On the units they sell, yes, they advertise / provide a full year warranty, with replacement. This covers incompatible firmware (like 02.08) as well. But only for the year, possibly plus a little bit.


vaughanman

@teksavvy.com
called TekSavvy complaining about the droppouts. They sent rogers to check the lines - no issue found. I called back Teksavvy, and asked about modem swap despite warranty date passing. They send me a (free) new DCM476 modem and now problems all resolved ! My 1 year was up in august so they gave me service despite 4 months over the purchase anniversary...I'm happy with Teksavvy !!!


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
Glad the modem fixed the issue, if you have any other questions you know where to find us.

Cheers,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.