|reply to ryangard |
Re: Upgrading Firmware on Thompson DCM475
said by ryangard:
Unfortunately that doesn't answer whether or not TekSavvy offers the year warranty on the DCM475.
On the units they sell, yes, they advertise / provide a full year warranty, with replacement. This covers incompatible firmware (like 02.08) as well. But only for the year, possibly plus a little bit.
called TekSavvy complaining about the droppouts. They sent rogers to check the lines - no issue found. I called back Teksavvy, and asked about modem swap despite warranty date passing. They send me a (free) new DCM476 modem and now problems all resolved ! My 1 year was up in august so they gave me service despite 4 months over the purchase anniversary...I'm happy with Teksavvy !!!
Glad the modem fixed the issue, if you have any other questions you know where to find us.
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