| Gen4/Changes Coming After Jan 1 I've had at least 6 installer/repair people here in the last 6-7 years. All seem to be knowledgeable & courteous. The idiot that as here last week...not so much! I'll get to the topic momentarily  First, I was very busy and didn't have time to call HN to get the number and name of the repairman. When I got home, there was a message from the repair company asking me to call to set up a time to come out. Still busy. Still didn't have time. Later, a UNMARKED truck pulls up in my drive. I'm home alone (with my Ruger Mini 14  ) Guy gets out, knocks on the door. I'm NOT answering it! He starts around to the side of the house where the dish is. Then I glance at the truck and see equipment that suggests, this is the HN repair guy. I open the door. Another guy has now gotten out of the truck and said, "oh, I didn't think you were home. Didn't see a car in the drive". "Did that big garage with the open door and car inside not give you a clue?" Don't know what they were going to do since one of them had to sit at my computer while the other worked outside. HN sent him out here to change the radio. He found nothing wrong with the radio but said he would change it anyway. Not that I put any stock into the HN web response test, but it showed the HIGHEST (not good)numbers since changing to Gen4. Today, browsing seems snappier than it's been in in the last month. Not a lot but noticeable if you're looking for it.
This guy seemed clueless but went to a lot of trouble to make me think he knew it all  This is one of the statements he said...
"HughesNet won't tell you, but I will. There are BIG changes coming after Jan 1. You'll be seeing a huge difference in your browsing speeds." Don't know if download speeds were included too as we were concentrating on browsing. Soooo, is there anyone here, in the know, that knows if there are big (positive) changes on the way after the New Year?
Monica |
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| If he didn't think you were home with the garage door open and a car inside than I would not listen to Gomer Pyle. |
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| Not only that, but at the very least, it was RUDE to show up unannounced,in an unmarked truck and walking around my house. Not good business and around here, it could get you shot. |
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| reply to monicakm
the guy's name wouldn't of happened to be Corey would it? Drives a White Nissan Titan? If it's that guy, he did my install and is supposed to come out on Thursday to troubleshoot my slowness problems. I'm about to call the guy and say forget it.. Signal is great, it's all the damn uplink and downlink errors, and web acceleration errors, which seem to happen during the prime time hours. |
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| I don't recall TexasRebel. But they were in a white midsize truck. Kinda beatup. I've already erased the message. Is he on the short side with blond hair? Can HN tell if he changed the radio? Will some kind of serial number show up on their end? Since he said there was nothing wrong with the radio, I wonder if he left the old one on there and pocketed the new one. |
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| On the System Control Center page there is a system information page on there is the radio number. If you had the old one you could see if it changed. I'm not giving them to the new year. Dec. 28th is it for me. I will get Exede at the sell price on the 29th if mine is not fixed. They changed out my radio too and i know they did cause the number changed, BUT it didn't fix anything. Oh I have had great speeds until today but other kind of errors like Web Acceleration errors. Well today they changed me back to an old software. Big mistake now everything is wrong. poor speeds and still Web Acceleration errors. I'm about to give up on HughesNet. |
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| reply to monicakm
Would be nice to get better speeds. Here are mine after Exec support said they
had looking into my slow speeds and they should be better now.
12/11/2012 19:52:42 388 863
12/11/2012 19:49:33 297 851
12/11/2012 19:46:16 197 701
12/11/2012 19:40:04 258 916
Don't think its been fixed
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HT1000 Beam 23 |
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| reply to monicakm
I have a repair order tomorrow for a customer on power max. According to the case notes the speeds are 5614/78. Notes say to change out radio. After browsing this forum I'd say it will not do much good. Either way I'll do what they ask & make sure signal is good & ovt passes.
There are way too many people complaining about speed issues for it to be premise equipment. I hope they fix it soon before it's too late, even though it already is for some. |
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| Just gonna say this, the issues aren't radio related at all, for anyone, this is a network issue, software wise most likely that everyone is seeing. Hughesnet is just trying to keep the pants on while consumers rip them to shreds. |
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| I believe it's the same thing.. software and network misconfiguration. So do you know anything about a January 1st announcement about HNG4?? |
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| said by TexasRebel:I believe it's the same thing.. software and network misconfiguration. So do you know anything about a January 1st announcement about HNG4??
Haven't heard anything about Jan 1, the only thing that comes to mind would be other people like myself not able to get Gen4 (Thank god) being able to get improved speeds through SPW3. But on another note Patrick on the Hughes site has said that there is maintenance last night and today for Gen4. |
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| reply to monicakm
Just a followup on my previous post. No I do not know anything in regards to gen4 at the 1st of the year.
The repair order I went on this morning that was to replace the radio for slow speeds was interesting. First thing I did before replacing anything was to run some speed tests & check signal. Sqf was 161 on beam 40, bypassed switch & router using laptop with win 7/google chrome straight to modem. 2 speed tests before replacing anything were 15222/860 & 15112/990. I was shocked to say the least, internet was responsive, browsing was quick, & a youtube video played flawless. I went ahead & replaced the radio per work order even though there probably wasn't a thing wrong with it. Repeated the process again, sqf was the same, speed test were a little different this time. 12560/1065 & 12129/794, not a 100% sure the modem was finished updating while running the 2nd test. Either way ovt passed with flying colors & all the #'s looked good. I did not get a chance to run any speed tests through his network, his daughter or daughter in law was there to let me in & spoke with customer on phone to inform him of what I found/didn't find.
Don't know if it was the time of day, something in his network, or what but everything at that point in time seemed to be good.
Had a gen4 upgrade real recently that would not sync to this router no matter what I did. Even though it worked perfectly on the previous 9000 system. Fortunately the lady had a brand new llinksys in the box, hooked it up & it worked flawless.
I'm clueless what is causing these speed issues. I hope it can get resolved. A little more forth coming from hughes would be nice even if they don't know the answer. |
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| this is why the speeds are crap on HNG4.. Their connection to the internet is crap, meaning they either don't have the bandwidth to handle all the traffic or they have serious flaws in their traffic shaping software or whatever it is.
Everywhere you see timeouts, means it's dropping packets because the bandwidth isn't there or it a software problem..
C:\Windows\system32>tracert 8.8.8.8
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms DD-WRT [192.168.1.251]
2 1 ms 1 ms 1 ms 100.75.75.25
3 651 ms 639 ms 669 ms dpc6935160130.direcpc.com [69.35.160.130]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 1440 ms 629 ms 664 ms 67.131.14.218
8 1400 ms 659 ms 680 ms 66.249.94.212
9 655 ms 639 ms 611 ms 66.249.94.199
10 723 ms 698 ms 708 ms 216.239.46.208
11 674 ms 1131 ms 697 ms 216.239.48.165
12 * * * Request timed out.
13 748 ms 639 ms 669 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete. |
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 dbirdmanPremium,MVM
join:2003-07-07
usa
kudos:5 | said by TexasRebel:Everywhere you see timeouts, means it's dropping packets because the bandwidth isn't there or it a software problem..
No. It COULD meant that, but rarely does on a ping or tracert.
What it USUALLY means is a router that is setup to not respond to ICMP requests. Not at all uncommon on some networks.
If the final IP in a tracert does not accept ICMP, then the trace never completes. for intermediates, you just get a timeout and it moves on.
An example of a site that won't accept? Try tracing or pinging www.microsoft.com
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Motosat self-pointing dishes: .74 meter G74 on 127W, SL-5 HD DirecTV|Hughes HN7000S|Verizon UMW190 Air Card|1990 Blue Bird Wanderlodge Bus "Blue Thunder"|Author of hnFAP-Alert, PC-OPI and DSSatTool |
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| no, it's definitely a bandwidth issue or a software issue on the ground. here's a tracert I did earlier this morning around 6:30am.
I understand about some routers not responding to iCMP pings. But these packet losses are happening during peak times, which it seems for HNG4 it's 9AM-2AM, a 16 hour window.
much different outcome at around 6:30AM.
C:\Windows\system32>tracert 8.8.8.8
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms DD-WRT [192.168.1.251]
2 1 ms 1 ms 1 ms 100.75.0.201
3 650 ms 1539 ms 689 ms dpc6935160130.direcpc.com [69.35.160.130]
4 613 ms 649 ms 618 ms dpc6935164017.direcpc.com [69.35.164.17]
5 661 ms 649 ms 649 ms tuk-edge-11.inet.qwest.net [63.235.80.137]
6 1094 ms 770 ms 748 ms sea-edge-12.inet.qwest.net [67.14.41.62]
7 622 ms 679 ms 649 ms 67.131.14.218
8 701 ms 661 ms 659 ms 66.249.94.214
9 1696 ms 859 ms 639 ms 66.249.94.197
10 1288 ms 629 ms 689 ms 216.239.46.200
11 619 ms 644 ms 654 ms 216.239.48.165
12 * * * Request timed out.
13 655 ms 659 ms 639 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete. |
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dbirdmanPremium,MVM
join:2003-07-07
usa
kudos:5 | OK, since the missing hops are mostly outside the Hughes network it probably just is a true timeout. Have your tried opening up the tracert timeout window? |
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| reply to monicakm
This is my opinion only: Exede got the jump on HN and hughes must have been losing enough customers that they rushed their sales and installations before all the kinks were worked out. However, the negative publicity on this forum and the HN community forum obviously isn't doing them any good. On top of that, they are "blowing smoke" to cover up all the problems.
My biggest complaint however, is Sara calling the HT allowance "generous." With the 9000, I got 525/day, doubled to 1050. With the HT plan I get 15,000/mo. divided by 30 days = 500/day. How is this generous? |
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 gwalkPremium
join:2005-07-27
Rothbury, MI | Don't forget that uploads also count against your allowance. |
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| reply to janedeaux
500MB a day or even 20GB a month is a complete joke with a fixed wireless system as satellite.
They deliver highspeed comparable to ADSL2 or Cable and they have data allowances that are comparable to the wireless carriers.
Exede and HN I swear are sister companies following the same damn playbook.
They should boost their data allowances to 100GB per month for everyone. Once you cross that, then they can charge for overages.
You give customers the speed and then expect them not to use it?!? What kind of screwy policy is that?!? |
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| These are a mixture of speakeasy and HN speed tests for the 11th and 12 of this month. If you'll remember, download speeds jumped back up to where they should be (9-10MB download) after I'd spoken with upper tech and corporate but browsing was still slow. Now I'm scrapping the bottom of the barrel  The speeds listed under "Weds afternoon" are all HN test speeds. Wonder if I could pay them 2/10ths of my bill?
Download Speed: 4093 kbps (511.6 KB/sec transfer rate)
Upload Speed: 32 kbps (4 KB/sec transfer rate)
Download Speed: 2312 kbps (289 KB/sec transfer rate)
Upload Speed: 76 kbps (9.5 KB/sec transfer rate)
2.64Mpbs Upload couldn’t register
2013kbps 91kbps
2006 167kbps
1984 820
1Mbps
Download Speed: 4401 kbps (550.1 KB/sec transfer rate)
Upload Speed: 250 kbps (31.3 KB/sec transfer rate)Download Speed:
Wed afternoon
1985 830
2008 906
2009 671
1998 907
1966 751 |
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