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Jhero
Premium
join:2003-10-10
Ottawa, ON
reply to golfman32

Re: [Extreme Plus] Ultimate Package

FWIW, Kanata can now upgrade to 150/10


Cosmok

join:2010-03-31
Ottawa, ON

I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up.


JAC70

join:2008-10-20
canada

said by Cosmok:

I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up.

See this thread on how to go from 75/2 to 150/10 with your DPC-3825.
»[Extreme Plus] DPC3825 and 150/10 possible?

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by JAC70:

said by Cosmok:

I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up.

See this thread on how to go from 75/2 to 150/10 with your DPC-3825.
»[Extreme Plus] DPC3825 and 150/10 possible?

Cosmok's issue is completely differently. 150/10 just isn't in the area and the CSR is just talking out their ass as usual.