said by Gerard1234:
Went online to check my bill and it is 397.64. Called and could not get through of course. I closed my account December 4th and my account was prorated from Nov 15 to Dec 15 I made payment with Comerica Web pay and they never applied it. They also just kept the account open even though I turned in the equipment and charge me with something I do not have. Now they are going to turn it into collections it says on the bill. My friends having the same problems with WOW too. Never do business with them again.
Your only hope may be to go down to your local WOW office and get it resolved if you don't have the patience to wait almost an hour on hold or keep fighting busy signals
If and when we decide to go to Time Warner at my place, I'm going to just take the WOW boxes and just head down to my local WOW office before I go to work and tell them to disconnect service after Time Warner does their install. I'm not going to even bother calling.