La Pointe, WI
|reply to ConstantineM |
Re: Any way to avoid overages with this thing?
You are right.
I signed up for the free 500mb plan. Although it is hard to find online I made sure that I would NOT be automatically charged for overages. Inspite of that I was charged $30 without my knowledge for a single session of usage. I should point out I had checked my monthly usage online before this session and it was small.
Learned of the charge when I got my VISA bill. Called FreedomPop and was told that Clearwire only updates an individual's usage once a day so even if you check the "no automatic" overages box, you will still be charged for overages.
Won't be using it again.
So, they actually do have a "please no overages" box somewhere, but it doesn't actually work? :-) How convenient!
Did you demand a refund or issue a chargeback, or did you deem it was still within the terms you've agreed to? (Or just not worth investigating/bothering with?)
Does their access device not offer any internal (but user-accessible) statistics on usage? As a system software engineer, I can tell you that it's entirely possible and relatively trivial to design something like that, and have a captive portal that would take over once you are within a certain percentage of usage, on which you could decide what to do next. Of course, whether or not you have something like that is defined by a business need. :-) On my unlocked Google Nexus, I know exactly how much data I've used in any given period, even without having to consult any on-network billing departments. On the other hand, I haven't heard of Apple implementing any service as rich and detailed yet.