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ecoalex

join:2012-12-02
San Andreas, CA
Reviews:
·HughesNet Satell..
reply to diablo1892

Re: Gen 4 Speed Problem Solved

I mentioned the $58 Million Hughes got in recovery $ 2x .I told the Exec I was going to call my Senators,my Reps are Republican corporate suck ups,so a waste of time.

We'll see Windows and Mac users have more possible problems then Linux users like me.

It doesn't take an installer to come out to your home to check out the system,they can do that from Brownsville, they did that,and eliminated my equipment.Of course they seem to be looking for excuses,blaming the customer,when in many cases it is them.

They worked on our beam,that fixed it for us for now.Time will tell.It can't be that expensive to hire a large crew in Bangalore to keep rebooting their system beams until they get a permanent fix. Tier #1 Bangalore support seems more concerned they have 4 different identification questions answered.I said hey,here's my san # that's all you get you already have my home phone # thru caller ID unkay? That seemed to stop that sh**.Tier #1 is clueless.They put me on hold i was going to ask them if they had Ghee in their tea,they probably just put me on hold for a tea break.They couldn't even see all my 2 1/2 weeks speed test data they asked for.Clueless.I guess they wanted me to put it all in a Calc page,and email it to them.


ecoalex

join:2012-12-02
San Andreas, CA
Reviews:
·HughesNet Satell..

It's been more than 2 weeks since the "fix".I have near 10 Mbs mornings,and 2-3 Mbs at nite.So far the "fix" is holding.I did have better speeds after the installation,and "fix"at nite.Hughes contract includes slower speeds during high traffic times.The Gen 4 ads are not helping,with more customers comes slower speeds.



grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

4 edits
reply to ecoalex

said by ecoalex:

my Reps are Republican corporate suck ups,so a waste of time.

Curious perspective, given that (we) Republicans were almost unanimously against Stimulus I and II, not to mention all the "free money" crap that followed.
said by ecoalex:

It can't be that expensive to hire a large crew in Bangalore to keep rebooting their system beams until they get a permanent fix.

Clearly you have a thing or two to teach LSS (Loral Space Systems) and Hughes about "system beams".
If I might be so bold to suggest: perhaps consider limiting your criticism and/or comments to those subjects that you actually understand.
said by ecoalex:

with more customers comes slower speeds.

I think Hughes learned their lesson on this one. You're correct that - in the past - individualHughes connections slowed down as their assigned servers populated. But this time - unlike Exede - they are capping connection speed from the beginning. That way - as gateways populate - connection speeds remain (reasonably) constant. Right now Exede customers are generally enjoying speeds in excess of their subscription plans. But - as with Hughes customers in the past - it won't last forever.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012


East Texas

@184.20.55.x

Well as a customer who has both HughesNet and Exede. I sure am enjoying the speeds I have now on Exede.

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