Yes. Perhaps then [CenturyLink] should be used in the headline, not CC. Doesn't sound like it's CC fault, right? The casual observer will think you are complaining about CC.
Any good way to kick them in the shins and get things moving?
1) CenturyLink support escalation request on Facebook. »t.co/6iTOazCy
2) Ohio PUC. Note that your local CenturyLink company in Ohio might be called CenturyTel or might be called United Telephone, or Qwest. »www.puco.ohio.gov/puco/index.cfm···mplaint/