1 edit | reply to WhatHappened
Re: [Phone] Phone Out MediacomChad help!!!
My phone goes out about every other day (3 times now).
When it is not working, the phone light on the modem will rapidly flash and no amount of modem power cylces will change things. There is no dial tone and some times a three tone sequence (intercept tone) followed by a fast busy tone will be heard. When I call in to support, they re-provision the modem and then it works again for 1-1.5 days.
One of the last techs told me that when the lights flash like that to call in and get a live person because modem power cycles will do no good.
What is wrong in the system that all of the sudden this keeps happening? It happened the first time about 12-24 hours after calling tech support to get them to enable the free phone features on my line (like busy call return). Did they mess up my account?
I have had Mediacom phone for what seems like 4 years and have never had any phone issues like this before. |
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| It looks like someone messed up big time. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | reply to WhatHappened
PM me your telephone#/Account# and I can check on this for you. The phone site is down for changes and we are hoping for it to be back up soon but no ETA. |
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| said by MediacomChad:PM me your telephone#/Account# and I can check on this for you. The phone site is down for changes and we are hoping for it to be back up soon but no ETA.
MediacomChad, Did you find anything wrong? |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Nothing as of yet. |
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