Acanac only sells the Motorola SB5101N DOCSIS 2.0 Modem for the Cogeco (8Mbps) option.saynotofk has the SB6120
I'm also a Acanac user and paying for 28/1 service but never approach anywhere near that. I posted about it in this thread, »Really slow speeds in Acanac (Port Credit).At this point I'm considering cancelling my service as a customer service call irrespective of the hour is seemingly useless. I can never get hold of anyone.
Please send in a ticket to support to make sure you were set on the correct plan. If you already have a ticket ID please let me know.
I've PMed you my ticket number.