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ctasich

join:2012-12-17
Clermont, GA

Millenicom Service Area - 4G/LTE

I just signed up for Verizon Wireless HomeFusion 10GB today. It looks like we are in a serviceable area. I have 14 days to cancel (which I may still do that), so I'm looking into my other options. I'd love to be on an unlimited plan with no contract through Millenicom, but per their site we are not serviceable for 4g. The interesting thing is that we are serviceable by both Verizon and Sprint for 4g/LTE. Is it possible that Millenicom can service our house, but their maps are inaccurate? I'd hate to sign a 2-year contract if I didn't need to!


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
Use the coverage maps Verizon and Sprint have. That is what Millenicom uses, they don't have their own maps.
--
... need help? »evdo-tips.com/

ctasich

join:2012-12-17
Clermont, GA
I have...both of them show that I am in a serviceable area. Millenicom says that I am not. Any idea why this is?

Edit: To be more specific this is what I see when I check coverage:

Basic Plan: HSPA+ No
Advanced 20 GB Plan: Yes
Hotspot Plan: 3G Yes, 4G No
Unlimited Plan: 3G Yes, 4G No
BYOD Plan: Yes


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
misinformed my guess. Use the Verizon and Sprint maps. Sprint 4G/LTE is not likely unless you live in one of the few cities it has rolled out to.
--
... need help? »evdo-tips.com/

ctasich

join:2012-12-17
Clermont, GA
Just double checked...I'm right in the middle of LTE coverage for both.


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
Reviews:
·Metrocast Commun..
Then you have a choice to make.

The only BYOD device you can use on the Sprint Unlimited plan for LTE is a Sierra Wireless Tri-Mode Hotspot ... pricey. There are no Sprint 4G/LTE aircards on the market yet.

Then you have the option with the Millenicom Hotspot plan on Verizon, 4G/LTE with a 20GB cap.
--
... need help? »evdo-tips.com/

ctasich

join:2012-12-17
Clermont, GA
I just spoke with Millenicom and they said that although Verizon and Sprint are available to me, it looks like they haven't allowed Millenicom access to their towers in my area? I didn't realized it worked that way.


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
I believe you have received bad info. Who did you talk to?
--
... need help? »evdo-tips.com/

ctasich

join:2012-12-17
Clermont, GA
Justin in Elijay, GA. He was a really nice kid.


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
so you called "support" ...sigh

ctasich

join:2012-12-17
Clermont, GA
reply to ctasich
Hah yes...what's the best approach for getting to the bottom of this one?


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
call the billing department tomorrow (West coast time) 1 800 996-1285 and tell them what package you want and how to proceed.
--
... need help? »evdo-tips.com/

ctasich

join:2012-12-17
Clermont, GA
Okay...I'll try tomorrow and report back. I assume they'll ask for my address to verify coverage? Should I just report that both Verizon and Sprint LTE service my area? Will they need more verification?


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
If you show coverage on the carrier maps that is all you need.
--
... need help? »evdo-tips.com/

ctasich

join:2012-12-17
Clermont, GA
Okay...I'll take a couple of screen shots of my coverage for quick reference. Hopefully, that will suffice.

I assume there's no way to waive equipment fees? Verizon did that for me today, but I guess that's because they're trying to lock me down in a contract.


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
No waivers. The plans are as stated on the Millenicom site
--
... need help? »evdo-tips.com/

ctasich

join:2012-12-17
Clermont, GA
reply to ctasich
Ok good deal. I would assume the 4G/LTE 20GB Verizon plan is good enough for now. We're using around 10GB/mo as it is. If that changes in the future we can probably upgrade devices as we wont be breaking any contracts!