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Suzie

@myfairpoint.net

[speed/latency] Massive network slowdown every morning after 2am

Every single night after 2am my computer slows down to a complete crawl. I'm in NE Maine. Anyone else experiencing this? Fairpoint has been fairly good for several months. No more red lights. But this is very maddening.



xsbell

join:2008-12-22
Canada
kudos:8

Re: [speed/latency] Massive network slowdown every morning after

2AM? It's probably their maintenance period.. my ISPs maintenance window is between 2AM and 8AM.



Pasman

@entergy.com
reply to Suzie

I am located in SouthEast Vermont and have been experiencing slowdown on my 3Mb DSL connection after 5PM for the last 3 months. Typically, speed is reduced to under 1Mb with a 500ms latency. Fairpoint IT has confirmed the evening network congestion (through a help ticket) but stated nothing can be done to correct the problem until the system is upgraded. So much for the "non line sharing" sales pitch. Also, customer service will not reduce my monthly charge stating connection speeds are not guaranteed! No other options for now.


modem_reset

join:2010-05-27
Reviews:
·Fairpoint Commun..
·ObiVoice

All the lines into the local POP are dedicated to each end user. The POP to the central office is where sharing begins...
At night time your neighbors are home and although the last leg to you is not shared the area is backed up from the POP to CO, or perhaps it's even more widespread and the CO to the network handoff...



xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..
reply to Suzie

said by Suzie :

Every single night after 2am my computer slows down to a complete crawl. I'm in NE Maine. Anyone else experiencing this? Fairpoint has been fairly good for several months. No more red lights. But this is very maddening.

You might want to check if Windows Automatic Update is scheduled to run at that time. (I believe 2am is the default time.)


suzee

@myfairpoint.net

The automatic update runs at 3pm. My Avast update asks me first. I work at night and this seriously impedes that. I wonder when they will update the lines?



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

The time frame is strange. Normally one assumes problems like this are due to congestion due to heavy usage, Unlikely at 2AM.

There was a problem last week that affected service regionally but that has been corrected.
»www.nashuatelegraph.com/news/sta···sed.html

said by suzee :

The automatic update runs at 3pm.

Since you have eliminated that as the cause the next step is to see if it is due to a problem with the physical circuit or congestion within the FairPoint network.

ADSL Circuit
To check the circuit log into your modem and record line stats: sync speed, tx/rx power, attenuation and margin. Do this in both good times and bad. Readings should not change much, perhaps 1 or 2 DB of margin and sync speed should remain constant.

Congestion
Assume circuit is OK do a traceroute (tracert in Windows) to stable sites like this one. Do that in good and bad times. Latency should gradually increase with hop count and distance. The DSLReports data center is in NY so that is a good site to test from Maine. Sudden unexplained jump in latency typically means congestion at that hop or the previous one.

First hop latency depends on speed and interleave probably around 40-50ms.

Typical choke point is the first hop, this is where the ADSL ATM circuit is handed off the the ISP edge router. This is typically not at the local central office but at some regional data center. Back-haul congestion due to lack of capacity is the culprit.

The other common problem is peering, this is where the ISP hands off their traffic to a transits provider. You can usually tell because the router names will change. If you are not sure post the results.

FairPoint has had a lot of problems in Maine but my understanding is they have long since been corrected.

/tom

modem_reset

join:2010-05-27
Reviews:
·Fairpoint Commun..
·ObiVoice

Most "core" routers prioritize traffic..ICMP is the bottom rung, if it gets busy it would drop this before impacting 'real' network traffic.

Still ICMP, but pathping »en.wikipedia.org/wiki/PathPing might provide a little more information then the 'snap shot' of trace route (or if on *nix box mtr), as traceroute is that one time you trace..pathping is constant.

pathping 8.8.8.8 (google dns server) and let that run during your lags. if it's on network (fairpoint) call and talk (but I hope to the lords of networking they use some sort of monitoring program and already know)..if it's off their network not much they can do.


38213906

join:2011-07-25

totally agree


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..

1 edit
reply to Suzie

I live in Belfast Maine and Im experiencing the same massivie lag spike in the evening from about 3pm to midnight. It's every day just like clock work my ping goes from 50ms in the morning then bam! 200+ all night...it's so frigging irritating. Ive called tech support numerous times emailed them also many times. They've sent tech guys to my house to test at the NID when im gone of course and during the day when everything is fine. I try to tell them it's fine during the day but when i get home from work and want to use the freaking internet its slow as hell..buffers videos every 10 seconds. They dont care they just make excuses say everything is fine must all be in my head..but theyre the only game in town. I dont have hi-speed internet i have whats probably more equal to hi-speed dial up..im serious. Not a happy camper.


modem_reset

join:2010-05-27
Reviews:
·Fairpoint Commun..
·ObiVoice

I hope my cut and past shows up.

I had this trace running overnight to see if there was a widespread issue on congestion/network slowdown:

eys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Drop Last Avg Best Wrst StDev Javg
1. 192.168.91.1 0.2% 29288 56 6.1 1.7 1.0 251.6 17.3 10.9
2. 216.227.0.132 1.5% 29288 449 85.5 115.7 34.9 2586. 142.3 43.6
3. 216.227.0.49 1.5% 29288 445 62.4 112.8 35.0 2410. 144.3 44.6
4. 216.227.0.5 1.6% 29288 457 144.7 113.2 35.0 2550. 147.7 44.9
5. 71.161.104.61 1.5% 29288 451 206.2 121.4 38.9 2544. 152.4 50.0
6. 64.222.213.33 1.6% 29288 464 63.3 121.7 38.8 2694. 151.6 48.6
7. 64.222.213.136 1.6% 29287 464 63.9 118.1 38.6 2493. 152.9 46.6

my local network droped 56 pings (.2%), and Fairpoint first hop dropped 449 (1.5%). Not perfect, but not too bad..this was the overnight when ISP's like to do maintenance..I'm not overly concerned with the 1.5% packet loss (in the overnight).

Hope this helps clear any issues.


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..
reply to Suzie

Here is my proof of what i posted above, it's 11am right now i didn't have to work today. Here is my ping using tracert during the day when im usually not home its pretty decent i can live with it but when im home after 3pm it will go way up to around 200ms and stay there all night till around midnight. Of course this is when everyone else is home also and wants to use the internet too. It must be traffic congestion..i dont know what else it could be? So much for dsl having an independant line compared to cable. Ill show the spike later tonight in another post.

Tracing route to google.com [74.125.226.193]
over a maximum of 30 hops:

1 3 ms 3 ms 1 ms
2 47 ms 47 ms 46 ms d-ptld-bng1-64-222-214-1.ngn.east.myfairpoint.ne
t [64.222.214.1]
3 47 ms 46 ms 48 ms pool-64-222-213-27.port.east.myfairpoint.net [64
.222.213.27]
4 49 ms 48 ms 48 ms pool-64-222-213-136.port.east.myfairpoint.net [6
4.222.213.136]
5 51 ms 51 ms 51 ms xe-3-2-0.mpr4.bos2.us.above.net [208.184.223.233
]
6 49 ms 51 ms 51 ms xe-0-0-0.mpr3.bos2.us.above.net [64.125.25.61]
7 58 ms 57 ms 111 ms xe-5-3-0.cr1.lga5.us.above.net [64.125.24.110]
8 58 ms 57 ms 83 ms xe-1-0-0.cr2.lga5.us.above.net [64.125.29.46]
9 57 ms 56 ms 57 ms xe-0-0-1.er4.lga5.us.above.net [64.125.24.169]
10 58 ms 64 ms 57 ms 72.14.212.130
11 57 ms 57 ms 57 ms 209.85.248.178
12 58 ms 57 ms 57 ms 72.14.239.250
13 56 ms 132 ms 58 ms lga15s28-in-f1.1e100.net [74.125.226.193]

Trace complete.


modem_reset

join:2010-05-27
Reviews:
·Fairpoint Commun..
·ObiVoice

can you try with pathping....trace route is not the best as it's a snapshot.
from command prompt:

pathping 64.22.213.136

anything after this point is not under Fairpoints control.

to help out I have started to pathping (MTR) 64.222.214.1 (the edge of FP and your equipment.)

Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.91.1 0.0% 57 1.4 4.5 1.1 57.2 9.0
2. 216.227.0.132 0.0% 57 51.6 53.2 36.0 119.3 17.9
3. 216.227.0.49 0.0% 57 53.8 50.9 36.3 101.2 14.5
4. 216.227.0.5 0.0% 57 53.7 53.1 36.1 103.9 17.0
5. 71.161.104.61 0.0% 57 55.6 56.1 39.4 176.8 20.6
6. 64.222.213.25 0.0% 57 59.9 55.8 39.6 105.2 14.9
7. 64.222.214.1 0.0% 56 48.1 51.1 39.0 78.9 9.4


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..
reply to Suzie

It's 7pm heres the ping spike shown using tracert and pathping below. It's not quite 200ms tonight must be a good night only 150ms....

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jeremy>tracert google.com

Tracing route to google.com [74.125.226.193]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms
2 129 ms 131 ms 128 ms d-ptld-bng1-64-222-214-1.ngn.east.myfairpoint.ne
t [64.222.214.1]
3 127 ms 127 ms 134 ms pool-64-222-213-27.port.east.myfairpoint.net [64
.222.213.27]
4 142 ms 141 ms 142 ms pool-64-222-213-136.port.east.myfairpoint.net [6
4.222.213.136]
5 139 ms 137 ms 133 ms xe-3-2-0.mpr4.bos2.us.above.net [208.184.223.233
]
6 128 ms 132 ms 138 ms xe-1-0-0.mpr3.bos2.us.above.net [64.125.25.65]
7 140 ms 136 ms 149 ms xe-5-3-0.cr1.lga5.us.above.net [64.125.24.110]
8 124 ms 128 ms 122 ms xe-1-0-0.cr2.lga5.us.above.net [64.125.29.46]
9 123 ms 141 ms 143 ms xe-0-0-1.er4.lga5.us.above.net [64.125.24.169]
10 127 ms 125 ms 120 ms 72.14.212.130
11 147 ms 145 ms 147 ms 209.85.248.178
12 247 ms 268 ms 144 ms 72.14.239.250
13 130 ms 129 ms 129 ms lga15s28-in-f1.1e100.net [74.125.226.193]

Trace complete.

C:\Users\Jeremy>pathping 64.22.213.136

Tracing route to network-136.rmexp-iedsl.netexpress.net [64.22.213.136]
over a maximum of 30 hops:
0 Jeremy-PC
1 My router
2 d-ptld-bng1-64-222-214-1.ngn.east.myfairpoint.net [64.222.214.1]
3 pool-64-222-213-19.port.east.myfairpoint.net [64.222.213.19]
4 pool-64-222-213-134.port.east.myfairpoint.net [64.222.213.134]
5 xe-3-2-0.mpr4.bos2.us.above.net [208.184.223.233]
6 xe-1-0-0.mpr3.bos2.us.above.net [64.125.25.65]
7 xe-3-3-0.cr1.lga5.us.above.net [64.125.25.42]
8 xe-1-0-1.er1.lga5.us.above.net [64.125.26.162]
9 above-qwest.lga5.us.above.net [64.125.13.246]
10 dvn-edge-04.inet.qwest.net [205.171.164.70]
11 205.168.6.94
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Jeremy-PC
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0%
0/ 100 = 0% |
2 140ms 0/ 100 = 0% 0/ 100 = 0% d-ptld-bng1-64-222-214-1.ngn.east.
myfairpoint.net [64.222.214.1]
0/ 100 = 0% |
3 142ms 0/ 100 = 0% 0/ 100 = 0% pool-64-222-213-19.port.east.myfai
rpoint.net [64.222.213.19]
0/ 100 = 0% |
4 140ms 0/ 100 = 0% 0/ 100 = 0% pool-64-222-213-134.port.east.myfa
irpoint.net [64.222.213.134]
0/ 100 = 0% |
5 146ms 0/ 100 = 0% 0/ 100 = 0% xe-3-2-0.mpr4.bos2.us.above.net [2
08.184.223.233]
0/ 100 = 0% |
6 151ms 0/ 100 = 0% 0/ 100 = 0% xe-1-0-0.mpr3.bos2.us.above.net [6
4.125.25.65]
0/ 100 = 0% |
7 153ms 0/ 100 = 0% 0/ 100 = 0% xe-3-3-0.cr1.lga5.us.above.net [64
.125.25.42]
0/ 100 = 0% |
8 153ms 0/ 100 = 0% 0/ 100 = 0% xe-1-0-1.er1.lga5.us.above.net [64
.125.26.162]
0/ 100 = 0% |
9 152ms 0/ 100 = 0% 0/ 100 = 0% above-qwest.lga5.us.above.net [64.
125.13.246]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% dvn-edge-04.inet.qwest.net [205.17
1.164.70]
0/ 100 = 0% |
11 187ms 0/ 100 = 0% 0/ 100 = 0% 205.168.6.94

Trace complete.

C:\Users\Jeremy>


modem_reset

join:2010-05-27
Reviews:
·Fairpoint Commun..
·ObiVoice

going from the other way:
Host Drop Rcv Avg Gmean Jttr Javg Jmax Jint
1. 192.168.91.1 5 2745 1.3 1.2 0.0 2.0 114. 22.2
2. 216.227.0.132 9 2740 44.6 42.8 6.0 8.2 262. 69.4
3. 216.227.0.49 2 2747 44.3 42.6 11.3 7.6 169. 75.4
4. 216.227.0.5 2 2747 43.9 42.4 0.0 6.7 164. 65.1
5. 71.161.104.61 4 2745 52.1 48.6 1.3 13.4 338. 123.
6. 64.222.213.25 7 2742 50.4 47.6 2.6 10.8 252. 64.0
7. 64.222.214.1 9 2740 47.9 46.2 4.1 7.2 161. 66.0

looks like it's from you to 64.222.214.1
line issue modem issue or your router issue.... sorry bud I would call and get another tech out, be polite,and firm and ask for a supervisor in the call center...be even headed...ask for this to be resolved explain how long you have been having degraded service.


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..
reply to Suzie

Well its not my router/modem because i have 4 of them, ive tried all of them. Thats what they thought it was too thats why they keep sending me new ones. It's not the wiring in my house because my house is only 6 years old. If they keep sending tech guys out during the day theyre just gonna keep seeing good readings because the problem starts every night. I feel like im talking to a brick wall when i have to repeat myself to them over and over like a broken record. Theres clearly a problem at the second hop theyve got too many people on the switch/router or whatevers there..im no expert, because its creating a problem/congestion once everyone gets out of work and wants to be on the internet at the same time. I'll try again tomorrow to call them i dont know what good its gonna do though. I hate sounding like a whiner but its annoying me pretty bad i dont know what else to do.



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

1 edit

said by Jeremy1976:

Well its not my router/modem because i have 4 of them, ive tried all of them.

The high latency is showing up at the FairPoint edge router, the 2nd hop in your traceroute. So the congestion is between the DSLAM in the central office and that. Unfortunately the details are hidden because traffic is carried over ATM.

/tom

modem_reset

join:2010-05-27

I forgot completely about the ATM bit..thanks!


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..
reply to Suzie

Home again today..rained out. Here we go, another typical day. Oh btw what is the ATM? What is with the 100% packet loss at hop 10 on qwest? that cant be helping the situation.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jeremy>pathping 64.22.213.136

Tracing route to network-136.rmexp-iedsl.netexpress.net [64.22.213.136]
over a maximum of 30 hops:
0 Jeremy-PC
1 CISCO96618
2 d-ptld-bng1-64-222-214-1.ngn.east.myfairpoint.net [64.222.214.1]
3 pool-64-222-213-19.port.east.myfairpoint.net [64.222.213.19]
4 pool-64-222-213-134.port.east.myfairpoint.net [64.222.213.134]
5 xe-3-2-0.mpr4.bos2.us.above.net [208.184.223.233]
6 xe-1-0-0.mpr3.bos2.us.above.net [64.125.25.65]
7 xe-3-3-0.cr1.lga5.us.above.net [64.125.25.42]
8 xe-0-0-1.er1.lga5.us.above.net [64.125.27.61]
9 above-qwest.lga5.us.above.net [64.125.13.246]
10 dvn-edge-04.inet.qwest.net [205.171.164.70]
11 205.168.6.94
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Jeremy-PC
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% CISCO96618
0/ 100 = 0% |
2 54ms 0/ 100 = 0% 0/ 100 = 0% d-ptld-bng1-64-222-214-1.ngn.east.
myfairpoint.net [64.222.214.1]
0/ 100 = 0% |
3 53ms 0/ 100 = 0% 0/ 100 = 0% pool-64-222-213-19.port.east.myfai
rpoint.net [64.222.213.19]
0/ 100 = 0% |
4 49ms 0/ 100 = 0% 0/ 100 = 0% pool-64-222-213-134.port.east.myfa
irpoint.net [64.222.213.134]
0/ 100 = 0% |
5 56ms 0/ 100 = 0% 0/ 100 = 0% xe-3-2-0.mpr4.bos2.us.above.net [2
08.184.223.233]
0/ 100 = 0% |
6 60ms 0/ 100 = 0% 0/ 100 = 0% xe-1-0-0.mpr3.bos2.us.above.net [6
4.125.25.65]
0/ 100 = 0% |
7 66ms 0/ 100 = 0% 0/ 100 = 0% xe-3-3-0.cr1.lga5.us.above.net [64
.125.25.42]
0/ 100 = 0% |
8 62ms 0/ 100 = 0% 0/ 100 = 0% xe-0-0-1.er1.lga5.us.above.net [64
.125.27.61]
0/ 100 = 0% |
9 65ms 0/ 100 = 0% 0/ 100 = 0% above-qwest.lga5.us.above.net [64.
125.13.246]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% dvn-edge-04.inet.qwest.net [205.17
1.164.70]
0/ 100 = 0% |
11 93ms 0/ 100 = 0% 0/ 100 = 0% 205.168.6.94

Trace complete.

C:\Users\Jeremy>tracert 64.22.213.136

Tracing route to network-136.rmexp-iedsl.netexpress.net [64.22.213.136]
over a maximum of 30 hops

1 3 ms 3 ms 3 ms CISCO96618
2 47 ms 47 ms 47 ms d-ptld-bng1-64-222-214-1.ngn.east.myfairpoint.ne
t [64.222.214.1]
3 47 ms 47 ms 47 ms pool-64-222-213-19.port.east.myfairpoint.net [64
.222.213.19]
4 48 ms 47 ms 47 ms pool-64-222-213-134.port.east.myfairpoint.net [6
4.222.213.134]
5 51 ms 50 ms 51 ms xe-3-2-0.mpr4.bos2.us.above.net [208.184.223.233
]
6 52 ms 99 ms 51 ms xe-1-0-0.mpr3.bos2.us.above.net [64.125.25.65]
7 57 ms 57 ms 60 ms xe-3-3-0.cr1.lga5.us.above.net [64.125.25.42]
8 59 ms 57 ms 67 ms xe-0-0-1.er1.lga5.us.above.net [64.125.27.61]
9 57 ms 56 ms 57 ms above-qwest.lga5.us.above.net [64.125.13.246]
10 80 ms 80 ms 80 ms dvn-edge-04.inet.qwest.net [205.171.164.70]
11 85 ms 86 ms 91 ms 205.168.6.94
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


modem_reset

join:2010-05-27
Reviews:
·Fairpoint Commun..
·ObiVoice

the loss at quest could be that the router is not acknowledging ICMP (the protocol that trace/ping)requests...could be meaningless we don't know.

ATM is how the information is sent across FairPoints network »en.wikipedia.org/wiki/Asynchrono···fer_Mode

the only part of the trace that Fairpoint has direct control over, hops 2 - 4. the first is your home network the other is the peering point to above net.


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..
reply to Suzie

I talked to someone today from Fairpoint im not really sure what his job is but he seemed to be a go between guy for the tech support. He just gatherered information to pass on to tech support but didnt really offer any advise. I tried to express how this was a nightly issue and seemed to be occuring around the time when all the kids get out of school and everyone gets out of work and seems like a congestion issue to me. I mentioned how i cant even watch a video without it constantly buffering. He agreed that the way people use the internet is alot different then it was about 10 years ago and that everyone watching videos was using up alot more bandwidth. So i did some research on dsl congestion and usually latency and bandwidth arent connected unless the line is 95-100% saturated then you will see start seeing an increase in latency. So that brings me to this question..if the lines are oversold what can they do to fix this problem? Is it a card or a switch they can upgrade/replace somewhere? I know theyve had financial problems as a company..but i keep hearing how theyre trying to make broadband available to everyone and expand their area. How about taking care of the customers they have now instead of trying to get more new ones.


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..
reply to Suzie

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jeremy>ping google.com -t

Pinging google.com [74.125.226.201] with 32 bytes of data:
Reply from 74.125.226.201: bytes=32 time=170ms TTL=50
Reply from 74.125.226.201: bytes=32 time=169ms TTL=50
Reply from 74.125.226.201: bytes=32 time=162ms TTL=50
Reply from 74.125.226.201: bytes=32 time=160ms TTL=50
Reply from 74.125.226.201: bytes=32 time=172ms TTL=50
Reply from 74.125.226.201: bytes=32 time=164ms TTL=50
Reply from 74.125.226.201: bytes=32 time=170ms TTL=50
Reply from 74.125.226.201: bytes=32 time=175ms TTL=50
Reply from 74.125.226.201: bytes=32 time=178ms TTL=50
Reply from 74.125.226.201: bytes=32 time=177ms TTL=50
Reply from 74.125.226.201: bytes=32 time=179ms TTL=50
Reply from 74.125.226.201: bytes=32 time=187ms TTL=50
Reply from 74.125.226.201: bytes=32 time=187ms TTL=50
Reply from 74.125.226.201: bytes=32 time=187ms TTL=50
Reply from 74.125.226.201: bytes=32 time=197ms TTL=50
Reply from 74.125.226.201: bytes=32 time=187ms TTL=50
Reply from 74.125.226.201: bytes=32 time=188ms TTL=50
Reply from 74.125.226.201: bytes=32 time=187ms TTL=50
Reply from 74.125.226.201: bytes=32 time=189ms TTL=50
Reply from 74.125.226.201: bytes=32 time=183ms TTL=50
Reply from 74.125.226.201: bytes=32 time=193ms TTL=50
Reply from 74.125.226.201: bytes=32 time=180ms TTL=50
Reply from 74.125.226.201: bytes=32 time=186ms TTL=50
Reply from 74.125.226.201: bytes=32 time=183ms TTL=50
Reply from 74.125.226.201: bytes=32 time=182ms TTL=50
Reply from 74.125.226.201: bytes=32 time=181ms TTL=50
Reply from 74.125.226.201: bytes=32 time=185ms TTL=50
Reply from 74.125.226.201: bytes=32 time=192ms TTL=50

Ping statistics for 74.125.226.201:
Packets: Sent = 28, Received = 28, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 160ms, Maximum = 197ms, Average = 180ms


modem_reset

join:2010-05-27
Reviews:
·Fairpoint Commun..
·ObiVoice

The unfortunate thing is we don't really know..we can guess but we don't know.

an educated guess would be upgrade the hardware and line into the pop. How long this takes is another question completely, it's unfortunately not as easy as going to Best buy and buying a gigabit switch to upgrade your home network from 100mb to 1gb. There are business decisions, customer impact, man power etc...

the squeaky wheel gets the grease.



again

@rr.com
reply to Jeremy1976

When they bought the Verizon system, the agreement was to give almost everyone internet.
No where in the agreement was there a stipulation that is was to work right, just that it was installed.


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..

1 edit
reply to Suzie

Sunday evening 8pm just another typical night in terms of my fairpoint service..have not heard back from tech support in a few days. They did say though that they were following my posts on this site so i'll continue posting my statistics until the problem is resolved. What good is bandwidth if it cant be used for anything besided reading articles and checking my email? When i think of speed for an internet connection i think in terms of latency not bandwidth. I already know the answer to my own question its just pretty frustrating. An isp can increase/sell bandwidth to pretty much whatever they want. They cant really do to much to decrease latency beyond a certain point...but cmon 150-200ms ping? thats unacceptable be fair Fairpoint 50ms i wont complain. Is it unreasonable for me to ask to have a realiable 50 ms latency that i normaly get during the day? Upgrade something...

Tracing route to google.com [74.125.226.194]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms
2 151 ms 203 ms 298 ms d-ptld-bng1-64-222-214-1.ngn.east.myfairpoint.ne
t [64.222.214.1]
3 118 ms 203 ms 203 ms pool-64-222-213-19.port.east.myfairpoint.net [64
.222.213.19]
4 210 ms * 114 ms pool-64-222-213-134.port.east.myfairpoint.net [6
4.222.213.134]
5 120 ms 117 ms 116 ms xe-0-2-0.mpr4.bos2.us.above.net [64.124.202.29]

6 117 ms 117 ms 125 ms xe-1-0-0.mpr3.bos2.us.above.net [64.125.25.65]
7 125 ms 122 ms 123 ms xe-4-3-0.cr1.lga5.us.above.net [64.125.24.106]
8 125 ms 123 ms 139 ms xe-4-3-0.cr2.lga5.us.above.net [64.125.22.170]
9 128 ms 130 ms 130 ms xe-0-0-1.er4.lga5.us.above.net [64.125.24.169]
10 127 ms 127 ms 129 ms 72.14.212.130
11 126 ms 127 ms 126 ms 209.85.248.178
12 130 ms 131 ms 130 ms 72.14.239.250
13 131 ms 131 ms 131 ms lga15s28-in-f2.1e100.net [74.125.226.194]

Trace complete.



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

Click for full size
DSL backhaul
The huge hit to latency at the second hop is the ISP edge router. I've posted this picture before but it should help you understand what is going on. This is a typical Verizon DSL setup, I assume configuration is much the same with Fairpoint but do not know for sure.

Everything from your modem to the far right ISP edge router is carried over ATM, hiding the details from IP. the 2nd hop in your traceroute is the ISP edge router marked Router or PPPoE Access Concentrator. After that traceroute will work normally reporting each IP hop.

The horrible latency means somewhere between the DSLAM that feeds your circuit and that router there is congestion. Most likely the backhaul out of the DSLAM, but only FairPoint knows for sure.

That knowledge does nothing to resolve your problem but at least should give you a better idea of what is going on under the covers.

good Luck.

/tom

Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..

3 edits

Thanks Tom, youve been very helpful i appreciate that. Can Fairpoint isolate the problem? I would hope they can. Using this tool i found in an old thread these were my results. Not sure how useful it is, i'll have to run it during different times of the day and see what it says for information. »70.20.31.250/ndt2/

TCP/Web100 Network Diagnostic Tool v5.3.3e
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 811.42Kb/s
running 10s inbound test (server to client) . . . . . . 2.73Mb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..

monday 1 pm

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jeremy>tracert google.com

Tracing route to google.com [74.125.226.198]
over a maximum of 30 hops:

1 2 ms 4 ms 3 ms
2 47 ms 47 ms 47 ms d-ptld-bng1-64-222-214-1.ngn.east.myfairpoint.ne
t [64.222.214.1]
3 48 ms 47 ms 47 ms pool-64-222-213-19.port.east.myfairpoint.net [64
.222.213.19]
4 48 ms 47 ms 46 ms pool-64-222-213-134.port.east.myfairpoint.net [6
4.222.213.134]
5 52 ms 51 ms 51 ms xe-1-2-0.mpr4.bos2.us.above.net [64.125.71.169]

6 52 ms 48 ms 51 ms xe-1-0-0.mpr3.bos2.us.above.net [64.125.25.65]
7 57 ms 57 ms 57 ms xe-5-3-0.cr1.lga5.us.above.net [64.125.24.110]
8 58 ms 57 ms 57 ms xe-1-0-0.cr2.lga5.us.above.net [64.125.29.46]
9 57 ms 57 ms 57 ms xe-0-0-1.er4.lga5.us.above.net [64.125.24.169]
10 58 ms 57 ms 58 ms 72.14.212.130
11 58 ms 57 ms 103 ms 209.85.248.178
12 57 ms 57 ms 56 ms 72.14.239.250
13 57 ms 56 ms 57 ms lga15s28-in-f6.1e100.net [74.125.226.198]

Trace complete.


Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..

1 edit
reply to Suzie

Im beginning to think Fairpoint just may be the worst dsl isp in the country...just look at the front page of the fairpoint forums...nothing but problems. Speed//latency slow..its the same thing over and over. Almost seems like a 3rd world country in terms of service. Reading alot of threads seems like many many people are dealing with the same problems as me with no help or barely any at all from tech support. Theres more negative reviews then good ones. I would bet alot of people this is their only option too and are forced to be stuck with them. I cant even get an email back or a phone call for crying out loud and i called them and emailed them continuously. And the 1 or 2 times someone did call me they did absolutely nothing. Offered no help no suggestions basically i feel like im screwed. Ive even offered to help pay some of the costs if they could install additional equipment up the road or whatever it takes. I can get TWC but its gonna cost me big bucks because of my situation having underground utilities and being 500ft from the pole they need larger coax then whats typically installed in order to do this i have to pay for the wire and install 500' of 2" conduit. I guess thats what im gonna have to do because Fairpoint and this pathetic Dsl is gonna drive me nuts. Im wasting my money with them so what's it matter? Wake up Fairpoint you are going to lose all your customers very soon to verizon 4G if you dont improve your system. Pretty soon and i mean real soon if you can get a cell phone signal you'll be able to get wireless broadband most people already can. You've already lost most of your land lines to cell phones...broadband is all youve got left and your about to lose that battle very soon if you dont do something. Bankruptcy looks inevitable...doesn't take a rocket scientists to read the writing on the wall.


modem_reset

join:2010-05-27
Reviews:
·Fairpoint Commun..
·ObiVoice
reply to Suzie

Here are some facts from my time in an isp call center (over 6 years). The only people who write or call in have an issue. This goes for the online forums that people have found.

having said that. I made the decision to go with DSL service in my home.
1.) I knew Fairpoint was messed up..but that also meant they had no resources to proactively work on issues (from abuse, to upgrades).

2.) DSL is a heavily regulated line..it goes off of POTS lines and should never be 'dead'. In a power outage DSL will work, Cable won't
.
3.) Any last mile service provider has ins and outs that are issues.
Please look at the RoadRunner forum, it's spattered with 'how can i convince twc the issue is theirs and not mine' (just like this one).

I can tell you that with the 500' drop from twc, your best bet would be to have someone else dig the lines from your home to the pole, put conduit in, with a pull string that will be cheaper. but you will have a different set of potential issues. Cable is very power dependent, their batteries are ~6 hours our area. The headend is on generator and battery backup, but the lines from the "Node" to your home need power (rf needs amplifiers and line extenders).

For me my 5mb 1mb up is slow for my family needs. However, some of twc's corporate policies (three strikes, traffic shaping etc) are cons that I find not worth their speed. For 18 months in my home I had both dsl and cable. dsl was slow (3mb @ the time), but never dropped. I had 15 days w/out cable and cmp (hurricane Irene). We had generator and dsl.

please vote with your wallet...it is a free market for a reason. Remember the line the grass is not always greener on the other side of the fence.