O Canada! > Canadian > TekSavvy > The "Infringement" letter

Dear *******

We write to inform you that TekSavvy has received a court motion from Voltage Pictures LLC that may result in disclosure of your name and contact information. Voltage Pictures LLC (“Voltage”) is asking the court to order TekSavvy to provide the name and contact information of customers associated with IP addresses that Voltage asserts have engaged in copyright infringement. One of the IP addresses identified by Voltage Pictures LLC in this request was *IP Address*, used on *Date* *Time*, which we have determined to be associated with your account. The copyrighted material identified by Voltage was *Movie Title*. The following link leads to the “Notice of Motion” received from Voltage Pictures LLC indicating that Voltage will be asking the Federal Court of Canada for this order on December 17, 2012 in Toronto.

»www.teksavvy.com/Media/Default/C···tion.pdf

Voltage is seeking a court order requiring TekSavvy to disclose your name and contact information. This will allow Voltage to pursue claims against you. We, at TekSavvy, will not provide your information to Voltage unless we are required to do so by a court order and have insisted that Voltage give us the opportunity to provide you with this notice of their intention to seek a disclosure order.

At TekSavvy, we take pride in our dedication to our customers. We listen to our customers and try to respect their needs. We have always fought for our customers’ rights and we take their privacy seriously.

We believe that you have a right to:

1) Have your privacy safeguarded;
2) Be notified that a request for your personal information has been made by a third party; and
3) Have an opportunity to defend yourself when a claim is made against you.
At the same time, rights holders are entitled to enforce their rights under the Copyright Act. TekSavvy therefore encourages everyone to become familiar with their rights and obligations under copyright law. For more information please visit:

»www.teksavvy.com/en/why-teksavvy···n-canada

You should know that TekSavvy does not monitor our customers’ use of the Internet and has no involvement in collecting the IPs presented in this request by Voltage. We are also not in a position to speculate on the validity of the claims, nor contest the request for information.

Voltage Pictures LLC has required us to provide you the following notice:

“Until this matter is resolved, you are on notice to preserve any and all hard drives or other means of electronic storage associated with your above referenced IP address and to take no steps whatsoever to remove, erase, discard, conceal, destroy or delete from any means of electronic storage any evidence of piracy and/or other illegal downloading and distribution of Voltage Picture LLC’s intellectual property. In the event that it is determined, through computer forensic evidence or otherwise, that steps were taken to delete or in any way alter or destroy evidence of piracy activities, you are on notice that said actions will be brought to the court’s attention and further associated remedies will be sought against you.”

On or after December 17, 2012, TekSavvy may receive a court order requiring us to disclose your name and contact information. If that happens, we will notify you immediately. You may wish to seek independent legal advice in connection with Voltage’s motion that will be heard on December 17, 2012. In addition, should you at any time receive a legal demand letter alleging infringement or face a copyright infringement lawsuit, we strongly suggest that you seek independent legal advice. Unfortunately we cannot provide legal advice.

For a complete set of information on the documents filed with the court in the proceeding brought by Voltage that we have received please go to:

»www.teksavvy.com/en/why-teksavvy···ormation

Also please visit: The Government of Canada’s Balanced Copyright
»balancedcopyright.gc.ca/eic/site···ml#amend

Sincerely,
The TekSavvy Team