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connor79

join:2011-11-02
reply to taytong888

Re: [Voip.ms] Delay in Answering Calls

I'm just honestly at the point that I'm doing the Bell SNR with cell phones because I just have no more energy to put on this anymore. Like it's honestly the big joke around the office "we are a telecom company and our own phones don't even work." Our first phone system with Allstream hosted phone which was like $35 per user a month, worked great but paying for each phone I realized was expensive when I was paying $350 a month because I had a kitchen phone, conference room phone etc, however it gave us direct lines which spoiled us. We had then tried Asterisk using a FXO card but there was such severe echo due to lack of hardware echo canceller that we had to give up on that as well. That's when we decided to try voip and did tests in the office and found it worked great and seemed reliable and comparable to the hosted phones we had.

I love voip.ms for the fact it's per minute billing so I don't worry about the number of call paths we have. Instead we pay around $60 a month in usage to them, where as with the other providers that charge $30 per channel for example, we'd be paying far more than that when 90% of the time only 1 person is on the phone at the same time if not 95%. The other thing is I like how voip.ms passes caller ID, allowing us to change our outbound name in the PBX and have it display it, something CallCentric doesn't do for example at least in Canada.

I'm just done with it all because it's so exhausting and for awhile was all I'd spend my days doing, working on the phones. When you set up Asterisk again, configure it all get all the menus and prompts working, only to have it work for a few days then have the same issues, you just want to throw it across the room. That's why I just don't even have the energy to even look at another provider right now. If it wasn't for the fact that we work from home often, I'd just get business lines and deal with the fact we lose our direct lines, but we work remotely too often and I don't want to forward calls over business lines since we'd lose the caller ID info. So that's why we are using cell phones now, so I can finally just not have to worry about the phones working! There comes a point that we just can't keep testing things out with real customers as the guinea pigs, especially when we work in telecom. It's pretty bad when you're trying to sell someone a PRI and then they start asking if you're using VoIP because you're getting all delayed sounding and then the call just drops!



Trev
IP Telephony Addict
Premium
join:2009-06-29
Victoria, BC
kudos:5

1 recommendation

Dude, seriously, send me a PM. I guarantee you will require less than 10 minutes of your time to have exactly what you are looking for work the way you want it to at a price that is quite reasonable.

Then you can stop writing about how VoIP isn't up to the task and that Bell is the only viable solution.
--
Wondering what I do? Find out at »www.digitalcon.ca
Get your Obihai ATA in Canada.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

1 recommendation

reply to connor79

said by connor79:

It's pretty bad when you're trying to sell someone a PRI and then they start asking if you're using VoIP because you're getting all delayed sounding and then the call just drops!

Certainly understandable.

Go down to Bellwoods Brewery, grab a Common Session Ale, relax, and have a great holiday!

EDIT: Call Trev first, THEN go relax!
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