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Lake Butler, FL
reply to Windstream

Re: [Troubles] Always told lies!

Well today, after 4 days of no internet, I had to raise hell with some poor guy about getting a technician out to take a look. After some really nasty rants involving a few GD,MF, and WTF, a tech was dispatched. Sad thing is that he did more to help than anyone else, but got the crappy end of the other's poor performance. Once the tech here he had to contact CS to release the line. Evidently someone locked it down so that nothing would go through.

Windstream has some really bad ideas about customer support, and I will be moving to Comcast as a primary ISP starting next year. I know Comcast has issues, but it is becoming less of a concern as WS is failing to provide the integrity of service it once strived for.

Grinnell, IA
Exactly, Patec acquired Windstream or the other way around. It seems to me, Ignorant and rude customer service people, Just today I was trying to help an elderly couple, in there 70's go to Mediacom as Windstreams price was way to high for them. They called Windstream and spoke to a VERY RUDE CUSTOMER AGENT about why they didn't release the number to go from Windstream to Mediacom, She called me all frustrated and needless to say, the Mediacom install was canned due to Windstream idiocy. To be fair Mediacom forgot to call them and they waited all day but that is one issue in an otherwise ok provider not great but waay better then Windcrap