 jduffyPremium
join:2006-08-20
Cincinnati, OH
 ·Vonage
·net2phone
 ·Cincinnati Bell
·Skype
·Callcentric
 ·RoadRunner Cable
·ooma
| [General] Which VOIP Services are known to have redundancy? I am a CallCentric user and think the service is great....most of the time. I use it as a back-up number and like to do conference calls using Bria so the sound comes out of the Bose speakers I have with the computer. Excellent audio quality.
I currently have two phone numbers. The regular phone and another number for the home office. Both lines are currently with Time Warner. TW is reliable, but I want out of the bundling and the features are very sparse.
I just initiated a port out of the home number to Ooma. I will subscribe to Ooma Premier. Lot of features and very reasonable monthly fee.
So I am looking for new home for the office phone. I would have gone to CallCentric in a minute, but after learning about the DOS attack - which I could tolerate and understand, and then Sandy, which I do not understand.
Reason - I spent 8 years working for SunGard a disaster recovery provider and currently work for an IBM business partner selling IBM's BCRS service (among other things of course). So I am very sensitive to companies needing a BC plan and a DR capability.
I've read IScream's extensive comments on CC's reasoning and the cost to implement redundancy and feel the pain. However it seems to me that geographic redundancy should have been designed into the service initially, not as a after thought after experiencing a disaster - as unfortunately most companies do. I sold it, so I know the idiotic mentality of people whose businesses depend on the IT systems, then have no real capability to recover in the event of a disaster.
Having all your eggs in one basket is dangerous. Especially when all those eggs are in New York which is a terrorist target, and subject to disruptions from weather and even earthquakes.
Then, learning there is no generator on the datacenter? If that is true, that is unconscionable.
So even though I am a home office user, I need customers to be able to reach me. I need high availability for that number and reliable and consistent voice quality.
Where do I go? I'd really like to port to CallCentric, but after Sandy and limited DR capability, it scares me. VOIP.ms looks like they have geographic redundancy with back-up power, but kind of small and are they profitable and viable? Anveo, well same question but not sure about their DR and geographic redundancy.
Since I prefer a BYOD type company, is their anyone I have missed that maybe I should consider? What is everyone's thoughts? Is the CallCentric situation overblown (still concerned having been in the DR industry)? Would appreciate your thoughts and knowledge about other VOIP providers, their financial viability and their redundancy and DR capability.
Thanks,
Duffy
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Atheists swear there is no Heaven, but pray there isn't a Hell. |
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Mangowww.toao.net
join:2008-12-25
Alberta
kudos:11 Reviews:
·Anveo
·Shaw
·AcroVoice
·Callcentric
·callwithus
·voip.ms
·FreePhoneLine
·TELUS
2 edits | As I think you're already aware, any internet-based company can suffer a DDoS attack.
Actually, VoIP.ms isn't small. One of their reps said recently they're about to break the 100,000 DIDs barrier. For your consideration, Ooma is not and has never been profitable.
You may be interested to know that Future-Nine has had very little downtime since its inception. Both Future-Nine and Anveo have automatic failover - if one of their PoPs should go down, another will take over.
[I redacted a sentence; see below.] |
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Reviews:
·Callcentric
·voip.ms
| reply to jduffy
said by jduffy:features are very sparse.
I think voip.ms, anveo and voipo have extensive call routing features. |
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jduffyPremium
join:2006-08-20
Cincinnati, OH Reviews:
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·RoadRunner Cable
·ooma
1 edit | Maybe I was not clear, sparse features referred to my current provider, Time Warner.
I mentioned I could tolerate at DOS attack as that could happen to anyone.
Financial viability applied to all and the infrastructure redundancy applied to all.
Also, that is another concern that I did not go into more deeply.
When a company is private, it is very hard to establish their financial viability.
--
Atheists swear there is no Heaven, but pray there isn't a Hell. |
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 mgraves1Premium
join:2004-04-05
Houston, TX
·Junction Networks
| reply to jduffy
Re: [General] Which VOIP Services are known to have redundancy? FWIW, Hurricane Sandy has zero impact on Junction Networks' OnSIP service, even though they have a primary POP in NYC.
They blogged about their experience here:
»www.onsip.com/blog/2012/11/16/re···he-storm
--
Michael Graves
Houston TX
»www.mgraves.org |
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jduffyPremium
join:2006-08-20
Cincinnati, OH Reviews:
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·RoadRunner Cable
·ooma
| Thanks, I have looked at OnSIP and they are a bit pricey for me. It's just a home office, but I need a viable company, good audio quality, financially viable and some redundancy.
I currently have CallCentric, VOIP.ms, and Anveo with PAYG (well CC I have the 500 minute a month plan) and I know they all sound good. But have no way of assessing their viability and redundancy.
VOIP.ms appears to be a good possibility, I think their servers are redundant, but viability is a concern and I need some sort of package to expense.
Duffy
--
Atheists swear there is no Heaven, but pray there isn't a Hell. |
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| reply to Mango
said by Mango:Both Anveo and VoIP.ms are private companies so we don't know if they're profitable, but since they don't have the backing of big venture capitalists, I think it is highly likely that they are. How do you know they do not have the backing of venture capitalists?
--
DPC3825 (bridged mode) - WRT610N + Tomato - Panasonic KX-TGP500 - Asterisk 11.0.2 on Virtual Server
Anveo - FreePhoneLine - Voxbeam - Numbergroup - Callcentric - VoIP.MS - Localphone - UKDDI |
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mgraves1Premium
join:2004-04-05
Houston, TX Reviews:
·Junction Networks
| reply to jduffy
said by jduffy:Thanks, I have looked at OnSIP and they are a bit pricey for me. It's just a home office, but I need a viable company, good audio quality, financially viable and some redundancy. It may not be obvious but you can sign up for their a la carte plan and just pay for what you use. The usage based billing is great. Your 500 min/mo would cost you $15 + 2 for one DID.
I accept that their cost/minute is wholly retail. The lack of a cost per device is a huge advantage in my world.
Based upon last weeks VUC call Phone.com looks promising, too.
--
Michael Graves
Houston TX
»www.mgraves.org |
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Mangowww.toao.net
join:2008-12-25
Alberta
kudos:11 Reviews:
·Anveo
·Shaw
·AcroVoice
·Callcentric
·callwithus
·voip.ms
·FreePhoneLine
·TELUS
| reply to grand total
said by grand total:How do you know they do not have the backing of venture capitalists? Good point - I made an educated guess there. I should have said something like "since the fees they charge are comparable to the rest of the industry, I think it is highly likely that they are [profitable]." |
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jduffyPremium
join:2006-08-20
Cincinnati, OH Reviews:
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·RoadRunner Cable
·ooma
| reply to grand total
As far as others being VC backed, I do not know. I have searched and could not find anything. Normally a VC firm will list their "portfolio" on their websites and I was not able to locate any VC firms listing them.
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Atheists swear there is no Heaven, but pray there isn't a Hell. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
| said by jduffy:As far as others being VC backed, I do not know. I have searched and could not find anything....
I doubt very much that there is any large-scale VC money for those providers or any others (except Ooma which was old news).
I think that the question was rhetorical.
-----------------------------
The people who put many millions into Ooma have not made any money on their investment, and in many cases lost money.
Among externally funded companies, we have had:
SunRocket: Tragedy
Jeff Pulver's TELLO: Comedy
VoiceStick (which ended life as GEOS): Comedy and Tragedy
-----------------------------
I would [run away hard] from any provider that was VC backed.
You want a company where people are using their OWN money, not someone else's.
Among companies where owners are active participants are FutureNine/CheapVoip, Voip.MS, CallCentric, Anveo, CallWithUs, FlowRoute, etc. |
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| reply to jduffy
Seeing that you are in the BC business, I can see why on principle you would want to avoid a company that dont meet your requirements. My wife and I both work from home 100% of the time and have numerous conference calls, we receive calls, place calls etc. I'm very satisfied with my voip.ms services and the only times we have had to go park ourselves at MacDonald's or Starbucks were during local power outages. We also have mobile phone service with Verizon and have never, ever experienced any service disruption. For internet access our Verizon phones can also provide 4g data access. I think we are covered from a BC point of view. |
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mgraves1Premium
join:2004-04-05
Houston, TX Reviews:
·Junction Networks
| reply to jduffy
There have been many companies that were VC backed that didn't crash and burn. Vonage and Nuvio come immediately to mind.
I think that it might be unfair to generalize about such things. Of course, with so many people caring primarily about the absolute cheapest per minute call rates it may be difficult for some companies to both provide redundant architecture and make a profit.
It may be that the scale of company that would be VC backed doesn't lend itself well to this industry.
--
Michael Graves
Houston TX
»www.mgraves.org |
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