Talk > Rants, Raves, and Praise > [Rant] UPS, Again!

[Rant] UPS, Again!

No choice, FedEx also has a weather clause that says your package can be delayed due to weather conditions.

I understand weather delay, but come on! UPS dropped it off at a service center 22 mins from my house at 2:38 pm! Do they stop deliveries at 230 now???

reply to PrntRhd
duplicate post

reply to ebgbjo
Unless you paid for Saturday delivery they will not deliver it on a Saturday. Even if it's due to storm etc. If they can't make it by Friday you will get it Monday. BTW same issue with a product I purchased. Shit happens...
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I speak for myself, not my employer.

reply to ebgbjo
Next time order your package sooner! Outside of UPS Red and FedEx Custom Critical, I’ve never heard of either FedEx or UPS delivering on Saturdays.

reply to ebgbjo
UPS has been slacking alot lately. I had to go to their hub to pick a package up Friday that they said no one was home. I was sitting in my living room and saw the guy drive right by my house. 5 min later i got notification that the driver said no one was home.

While I was at the hub a guy was paying $110 to overnight a envelope. Yes a single ENVELOPE cost $110 to overnight 1 state away, about a 4 hour drive. As he was leaving I told him it might be cheaper to drive it there and he said he thought about it.

That must have been one heavy envelope and he had to have been paying for Early AM service which is delivered by 8 AM.

Standard overnight envelope runs around $50 for 1 lb. Less than a pound would be cheaper.

reply to ebgbjo

reply to Anonymous
The thing is, I paid for 2 day air on Monday morning. It was shipped out withi 2 hours of my order. Where there massive storms in KY on the 19th? Not that I am aware of. There were also no storms in my area on Friday when they for some reason decided not to deliver it after 230pm.

In Iowa, Kentucky and Boston, they have delayed delivery due to "Adverse weather" BS

reply to JRW2
The OP could ask, but noramlly you only get a refund if the delay was due to UPS. The guarantee doesn't apply to acts of god.

reply to ebgbjo

No, I paid extra for 2 day air, which is now 7 days ago. This is ridiculous. No "adverse weather" here. Package was scanned out at 9am this morning, less than 25mins away and still isn't here going on 2pm. I am sure I will get a message soon that they have left it at another UPS facility.

Just so you know how it works, only overnight service has a time specific delivery.

I realize yours is already late but 2 day air goes out on the normal delivery trucks. To residences they deliver up to 7 PM. Also keep in mind it's Christmas Eve so delivery volume is likely larger than normal. As long as it shows it's on the truck for delivery you'll get it today.

Check the tracking though and make sure signature isn't required from the shipper. Because they won't leave it then if for some reason no one is home when they get to your house.

reply to ebgbjo

reply to Zoder

reply to Secyurityet
No, I have not received it yet. Contacted Fathead and trying to get a hold of someone with UPS who can tell me where my package is

Yep...seems like a little road trip is in order... and a refund for the 2-day if you don't get it today...

reply to ebgbjo
Yeah that's not good if it doesn't show out for delivery. Call the 800 number and ask that they have someone from the local distribution center call you.

You should get a call back within the hour and they can tell you if it's on a truck or not.

reply to ebgbjo
Initial Question: I am trying to figure out why my package was dropped off on Friday at UPS service center at 238pm, just 17mins from my home (it as just raining, not hailing or storming) and it is now Monday 2pm and I still haven't seen my package Mario C.: Hi, this is Mario C.. I'll be happy to assist you.
Erica: It was ordered as 2 day air delivery. I understand wather, but has happened in 3 states and we only had rain on Friday here in MA- nothing to stop driving in, as myself and thousands of others were driving at 230pm on Friday
Erica: *weather
Mario C.: Just a moment while I review your tracking information.
Erica: Can you please tell me if I will actually see it today or not? I could have driving to Dartmouth to pick it up myself if I would have been notified when it was dropped off at that facility rather thank when I got home later and noticed it on the tracker
Mario C.: The package will be delivered today.
Mario C.: Due to day-to-day variations in package volume, driver delivery routes, driver pickup routes, and your location on these routes; UPS is unable to provide or schedule a specific delivery time. Due to our high peak season, the packages will be delivered by 8:00 pm or later.
Erica: So why was it dropped off at a close by facility (!7mins from my home) at 230pm on Friday?
Mario C.: Unfortunately, the package in charge of delivering your package is the UPS location at: UPS CC - N DARTMOUTH
373 CROSS RD
N DARTMOUTH, MA 02747-1969
Mario C.: This is why the package could not be delivered to a UPS location close by.
Erica: No, that IS the UPS location close to me. According to the tracker, it was dropped off at that facility on Friday at 2:38pm. I could have driven there myself to pick it up had they notified me that it was never going to be delivered.
Mario C.: I can see how frustrating this must be.
Mario C.: Rest assured your package will be delivered today.
Erica: I sure hope so. I also hope the driver actuallys knocks or rings doorbell instead of just putting closest spot to house and taking off. I will go with companies who use FedEx or USPS instead from here on out.
AAAAHHHH!!!!