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kragop

join:2006-02-15
Scarborough, ON
Reviews:
·TekSavvy DSL
reply to CrazyCanuckz

Re: [Contest] 12 DAYS of GIVEAWAYS

The big deal is that I was looking forward to this. I've come to see it as a Teksavvy annual tradition, where customers have a chance to win something exciting. Most importantly, the big deal is that we are being excluded from the possibility of winning a prize because some of us, like me, don't use facebook, twitter, or any other form of social networking, as we value or privacy. Hence, Teksavvy's marketing department, didn't think the contest through, and limited the entry options to those that have access via social networking sites. Furthermore, the contest was not communicated via e-mail to customers, yet again excluding potential entrants.

In essence, Teksavvy violated its own commitment to its customers: "At TekSavvy, we are committed to giving our customers the best Internet service possible. In fact, we pride ourselves on that: on being able to give you faster speeds and more bandwidth than you thought possible, all for a great price, with great customer service, and with no contracts and no hidden fees. Focusing on the bolded areas of this statement, it becomes evident that Teksavvy's commitment is also to provide great customer service.

However, this was not case in this situation. Part of providing good customer service is to conduct activities and events that enhance the level of customer service, create feelings of community, and bring together employees and customers in a neutral atmosphere. In this situation this was not case. Certain clients are left feeling excluded, and clearly the contest itself is exclusive to those that are able to access it via social networking sites. I can safely now assert that a customer disservice was done here.

It should also be noted that I could not locate the exact definition of delivering "great customer service" on Teksavvy's website. Therefore, the term they used is vague and ambiguous. There are different levels of delivering "great customer service", and its not clear if Teksavvy's feels that this contest met its internal level of delivering customer service. Clearly, if marketing felt that this contest was ready to be rolled, than it could be asserted that it must have met some internal form of quality control that indicated this contest, in spite of its exclusionary practices, was ready to be rolled out.

Regardless, I will still be a Teksavvy client tomorrow- I'm not cancelling my service over a contest. I'm just ticked that a more inclusive approach was not taken.

chrisl83

join:2011-06-21
Almonte, ON

1 recommendation

I just hope for next year, after they find out no customers won.. and half the winners don't even know what teksavvy is, they make it customers only.


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to kragop
I'm hopeful they'll rectify this in March, if & when they have the Pot of Gold sweepstakes thing again. It just needs to be focused on account holders at large; (and maybe make provisions for the Quebec customers as well through the new Gatineau office).
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5

1 edit
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--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca


evil_gusgus

join:2008-04-14
London, ON
We are on day 10 of giveaways and not one giveaway since day 6?


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5

1 edit
Apparently the TSI Marketing Team controls the contest.
So we'll have to just keep checking in to see who won the subsequent Days 7,8,9 & 10.

And yes I'm just as anxious as the rest of you to know the results.
Its a bit off putting that they haven't continued to post Winners since the middle of the contest - Marketing went on holidays, we assume.

Odd though that while the Marketing team is "away", they're still posting promo's about it on the Facebook page.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to chrisl83
said by chrisl83:

I just hope for next year, after they find out no customers won.. and half the winners don't even know what teksavvy is, they make it customers only.

Haha yeah I wonder...
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F**K THE NHL. Go Blue Jays 2013!!!


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
said by HiVolt:

said by chrisl83:

I just hope for next year, after they find out no customers won.. and half the winners don't even know what teksavvy is, they make it customers only.

Haha yeah I wonder...

Well later this year I expect there will be another Pot of Gold sweepstakes in March? So Y'all better let Teksavvy know you want this one done up right from the get go so TSI Customers can get in on it. And I guess thats gona be a whole other thread and make sure TSI's Marketing Dept. Knows!

--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca