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furnace

@websense.net
reply to deepen03

Re: [iO] New Guide Rollout

Any update on when Suffolk county will get the guide on samsung boxes?


dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online

said by furnace :

Any update on when Suffolk county will get the guide on samsung boxes?

top secret
not sure why, at this point, they just can't upgrade the remaining systems at once or at least over a few day period

just do the Samsung's one night then do the SA's

talk about dragging their feet

Bob4
Account deleted

join:2012-07-22
New Jersey

It may have to do with the number of call center calls they can handle as a result of the roll-out.


dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online

said by Bob4:

It may have to do with the number of call center calls they can handle as a result of the roll-out.

that's lame
you'd have to be pretty dense not to be able to figure out a new guide
how many users would waste time calling to begin for with

majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1
reply to furnace

said by furnace :

Any update on when Suffolk county will get the guide on samsung boxes?

MY inlaws have the new guide on their Samsung in dix hills

frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:2
Reviews:
·Optimum Online
reply to Bob4

said by Bob4:

It may have to do with the number of call center calls they can handle as a result of the roll-out.

It was supposed to be done, but got bumped when another area got delayed. I'm guessing within the first full week of January.

Seeing as they were doing 3-4 areas a week for 2-3 weeks, and was originally hoped to be completed in the course of 1 month, it doesn't have to do with manpower or concerns of users being stupid.

andrewc2

join:2011-06-05
Matamoras, PA

I just wish they'd fix the random freezing between 11:30-2am... Having less than 24 hours worth of guide information makes no sense for a "cloud" based guide.



kickass69

join:2002-06-03
Lake Hopatcong, NJ

For me it's between 10:00 PM and 12:15 AM.