reply to CoolMan
Re: [HSI] Cable Modem signal levels continue to drop
said by Killa200:Good to know its not inside then, which I never really thought it was in the beginning. Have a technician scheduled for tomorrow, will post back to let everyone know what happens.
4dB gain without the surge arrestor and barrel is a bit more than I was expecting, but it isn't the issue we are looking for. Looks like your still out of tolerance downstream signal and SNR. I'd get someone out there to check this at the tap at this point, as it isn't a possible house wiring issue anymore.
I also should definitely not be charged for the service call since its not inside even though they said they do charge. I think they said the are supposed to credit it back but I don't know if they do it automatically or if I have to call them after the service call.
The packet loss is very bad, web pages are so slow sometimes you have to hit refresh 3 or 4 times to get it to load...
Ping results to www.google.com
Ping statistics for 18.104.22.168:
Packets: Sent = 140, Received = 123, Lost = 17 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 46ms, Average = 27ms