|reply to Bmac1024 |
Re: Speeds slow around 7pm...
" The engineers checked and they aren't seeing any issues in the area that could be causing this. It also appears that you are the only one affected." Kinda funny how i'm the only one when i have 2 other friends it effects during the same time, also when it snowed and everyone was on the computer we all got 1 down all day. Terrible support considering they can see my speeds go down but have no answer for me.
Just to clarify, you did leave out the parts of the private message I sent you where I suggested our next steps to continue working on the issue and find a resolution for you. Atlantic Broadband hasn't giving up on helping you. We would like to continue to work with you, if you are willing. It is disingenuous to suggest we have no answers, when we are still working to find the answer. We simply need to work with you. We can not fix it without your interaction and assistance.
I'll second the fact that ABB seems always willing to help. I've never been disappointed in that area.
|reply to ABBJason |
I never said there not willing to help? lol plus anyway i just got off phone with ABB and they was gonna have a tech come out tonight but there is another guy having the same problem in my area and they are going to his house tonight.