Bandwidth Exhaustion Northern Indiana/Marshall County
So for the past 3 weeks, the known bandwidth exhaustion during peak hours had extended to begin approx. 10am and last till around 1am. Calling tech support, would get an automated message stating they are aware of the problem and a fix would be implemented and completed by Dec. 28th. Since then, instead of having pings ranging from 250-750ms, they are now ranging from 400-1200ms. CenturyLink tech support gives me the typical run-a-around with no real answer and no solution in site.
Granted, this bandwidth exhaustion has been going on since CenturyLink took over Embarq. Service quality has gone down exponentially and prices have gone up. And instead of truly fixing the exhaustion problem, they decide to offer their television service now as well. SO now things are far worse than before. You know there is a problem when it takes longer to load a YouTube video than it would with Dial-Up. Between 10am-1am, it takes an average of 15 minutes just to load google.com. Yet calling tech support, they say they see nothing wrong. I tell them the results of speed tests from their test site as well as results from running tracert through command prompt, and still get told everything is fine. Is there any logic in that?
Has anyone else been experiencing the same/similar problem? Also, does anyone have any idea if what they could have/may have done to supposedly fix the problem but instead make it worse?
Had intended to switch to MediaCom, but have to wait for them to send a crew out to replace a few lines so that we can fully use their service with no to little problem. So stuck with CenturyLink until then.
Anywho, apologies for the ranting. Just hoping I am not the only one in my aread fed up and upset with how the service has been for so long.
Well, where i live there suppose to start adding an additonal line because i am also having the same issues of exhaustion. I pay $70 for two lines and all i want to do is game but i cant because my latency is high, im either thinking about buying a 1.5mb t1 line for about $289 line or im thinking about just getting the 384kb line for like $75 month, (they said they could do) because xbox only needs about 256kb and its not the speeds that matter its about the latency, but they have a month.
|reply to Leviathan |
We are over in the next county from you (Starke). The service becomes almost unusable in the evenings from 6PM - 12A here. I'm on a 6M/768K plan and I'm lucky to pull 1/400 during this time. I've recently had evenings that the connection either stopped responding or would speedtest at .12/400.
Here are my speed test results this evening...
As you can see from my router bandwidth logs as the evening goes on my available bandwidth gets worse. We have 2 DSL lines in our home so it's double the ripoff as both lines get this bad...
Not good but am glad not the only area experiencing the same thing. Called tech support for an update and the guy said the fix was finished and everything should be fine. Put me on hold when I started laughing then called dropped. Couldn't help but laugh because i was looking at this:
Tracing route to google.com [126.96.36.199]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 10.0.0.1
2 641 ms 570 ms 591 ms in-184-1-96-1.dhcp.embarqhsd.net [188.8.131.52]
3 491 ms 505 ms 576 ms in-67-237-47-97.sta.embarqhsd.net [184.108.40.206]
4 663 ms 666 ms 546 ms 208-110-248-221.centurylink.net [220.127.116.11
5 581 ms 564 ms 632 ms bb-chcgildt-jx9-01-ae0.0.core.centurytel.net [20
6 674 ms 622 ms 591 ms 208-110-240-26.centurylink.net [18.104.22.168]
7 700 ms 582 ms 693 ms 22.214.171.124
8 702 ms 704 ms 557 ms 126.96.36.199
9 840 ms 805 ms 723 ms ord08s06-in-f4.1e100.net [188.8.131.52]
So apparently, for now, this is what it looks like when everything is working fine in our area now. Granted, I'm sure it was just an incompetent tech. Either way, this exhaustion is getting to be too much. Can't wait for MediaCom to get here and replace everything. Apparently the cable lines here have been here for over 25 years and the line outside isn't supposed to be strung through the air, but in the ground now. So they have to replace them before we can get their internet service.
Hope you have better luck with Mediacom. We had them for a while at a different address and we were not impressed. Same type of issue's although speed never got to this ridiculously slow. If I had to choose between the two I think I'd pick Mediacom though. Never so slow that a youtube video wouldn't stream but most evenings after 6 PM I can just forget about streaming video on Centurylink.
Right. Have spoke to several people in town with MediaCom, their ping stay consistan 24/7 but their downloads do drop a bit during certain times of day. Like for their 15Mb service, download speed will drop down to 8-9Mb, which in all honesty, I'd be fine with as long as the ping doesnt go nuts.
|reply to Leviathan |
Complain to 1) the FTC, 2) the FCC 3) your state AG.
Otherwise CL will continue to take our money and not give us the product that we pay for.
|reply to Leviathan |
I don't want to get my hopes up yet but I haven't seen speeds this good in the late afternoon / early evening in a long time. I noticed my router pulled an IP from a completely different IP pool range than I have seen before and my gateway changed. Maybe they are adding capacity after all...
I'm jealous. So far still getting horrendous speeds/latency.
|reply to dgoner |
So yeah, about the speedtest I posted a little while ago. Uhmm, much better than now. I want a Tech Support to tell me this is normal. Because it wouldn't be the first time.