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FourWheelKid

join:2006-03-03
Broussard, LA
reply to Commbrkdwn

Re: [LA] Frequent disconnects


Commbrkdwn

join:2012-12-31
New Orleans, LA
Modem= dlink dcm-202
Router= Linksys wrt320n
speet tier= essential
no splitters between modem & where svc connects to house
use wired & wireless devices
TV not effected (no drops)
phone does drop when internet out

Upstream signal:
Frequency: 37600000 Hz
Channel Width: 3200000 Hz
Channel Power: 36.5 dBmV

DOCSIS1.1 Quality of Service Parameters
Direction Upstream Upstream Downstream Downstream
SFID 0xd5 0x3ea7 0xd6 0x3e9a
SID 0x64 0x380 N/A N/A
Traffic Priority 0 7 0 7
Max Sustained Traffic Rate (bps) 884000 300000 3450000 300000
Max Transmit Burst (bytes) 8000 1768 3044 1768
Min Reserved Traffic Rate (bps) 0 6120 0 0
Service Flow Scheduling Type Best Effort Best Effort N/A N/A

event log:
Index Date/Time ID Level Text
4 12/19/12 01:45:03 U02.0 critical UCD invalid or channel unusable
5 12/19/12 01:45:04 T01.0 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
6 12/19/12 01:45:04 T04.0 critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
7 12/19/12 01:45:54 R02.0 critical No Ranging Response received - T3 time-out
8 12/19/12 01:45:58 R03.0 critical Ranging Request Retries exhausted
9 12/19/12 01:46:00 R02.0 critical No Ranging Response received - T3 time-out
10 12/19/12 01:46:00 T04.0 critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
11 12/19/12 01:46:42 R02.0 critical No Ranging Response received - T3 time-out
12 12/19/12 01:46:44 R03.0 critical Ranging Request Retries exhausted
13 12/19/12 01:46:58 R02.0 critical No Ranging Response received - T3 time-out
14 12/19/12 01:46:59 T04.0 critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
15 12/19/12 01:47:00 T01.0 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
16 12/25/12 18:41:31 R02.0 critical No Ranging Response received - T3 time-out
17 12/25/12 18:42:01 R04.0 critical Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
18 12/25/12 18:42:01 C206.0 critical DCC aborted unable to communicate on upstream channel
19 12/25/12 18:42:05 U02.0 critical UCD invalid or channel unusable
20 01/01/13 15:06:07 R02.0 critical No Ranging Response received - T3 time-out
21 01/01/13 15:06:19 D04.1 warning ToD request sent - No Response received
22 01/01/13 15:06:22 I401.0 notice TLV-11 - unrecognized OID
23 01/01/13 15:06:47 B605.10 warning Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID
4 12/19/12 01:45:03 U02.0 critical UCD invalid or channel unusable
5 12/19/12 01:45:04 T01.0 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
6 12/19/12 01:45:04 T04.0 critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
7 12/19/12 01:45:54 R02.0 critical No Ranging Response received - T3 time-out
8 12/19/12 01:45:58 R03.0 critical Ranging Request Retries exhausted
9 12/19/12 01:46:00 R02.0 critical No Ranging Response received - T3 time-out
10 12/19/12 01:46:00 T04.0 critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
11 12/19/12 01:46:42 R02.0 critical No Ranging Response received - T3 time-out
12 12/19/12 01:46:44 R03.0 critical Ranging Request Retries exhausted
13 12/19/12 01:46:58 R02.0 critical No Ranging Response received - T3 time-out
14 12/19/12 01:46:59 T04.0 critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
15 12/19/12 01:47:00 T01.0 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
16 12/25/12 18:41:31 R02.0 critical No Ranging Response received - T3 time-out
17 12/25/12 18:42:01 R04.0 critical Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
18 12/25/12 18:42:01 C206.0 critical DCC aborted unable to communicate on upstream channel
19 12/25/12 18:42:05 U02.0 critical UCD invalid or channel unusable
20 01/01/13 15:06:07 R02.0 critical No Ranging Response received - T3 time-out
21 01/01/13 15:06:19 D04.1 warning ToD request sent - No Response received
22 01/01/13 15:06:22 I401.0 notice TLV-11 - unrecognized OID
23 01/01/13 15:06:47 B605.10 warning Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID

SlashG42

join:2002-02-13
Metairie, LA
Upstream noise issue. Either need a new modem or there's a wiring problem(not necessarily inside your home).

SlashG42

join:2002-02-13
Metairie, LA
Reviews:
·Cox HSI
·AT&T Southeast
said by SlashG42:

Upstream noise issue. Either need a new modem or there's a wiring problem(not necessarily inside your home).

Bingo!

Commbrkdwn

join:2012-12-31
New Orleans, LA
Tech visited yesterday to isolate noise but connection dropped again today. Called in problem to reported it to Cox tech support & their phone jockey's answer is to perform hard reset on modem & router. Have plenty of practice with resets at this point. Asked phone boy if he would record our outage & he responded we didn't have an outage. So the sorry service continues & they talk a good game but have no solutions.

SlashG42

join:2002-02-13
Metairie, LA
Reviews:
·Cox HSI
·AT&T Southeast
I went through all this several months ago. You need to just keep calling out trucks. After a few, it throws a flag in the system and they will send out a "real" Cox tech, not some ignorant contractor who knows nothing beyond how to crimp RG-6 connectors.

Think I went through 5 contractors before some senior guy came out and found the problem. Later that week they replaced the buried line from my house to the pedestal that two lots over. All is well now.

Your persistence has to be greater than their indifference.